--- title: Close or Cancel a Business Activity description: Close, Delete or Cancel a Business Activity in Acctivate --- [Skip to content](https://hub.acctivate.com/articles/close-or-cancel-a-business-activity#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Business Activities](https://hub.acctivate.com/articles/business-activities?hsLang=en) 3. [Business Activities](https://hub.acctivate.com/articles/business-activities?hsLang=en#business-activities) April 10, 2025 # Close or Cancel a Business Activity ## Business Activities will appear as open and active until they are updated to a "Closed" status, read on to learn how to configure close these statuses ### Configure a Closed Status Code Before you can close or cancel a Business Activity, you'll need to configure at least one status as closed and include it as an option for each Business Activity type. 1. Begin by going to **File \> Configuration Management**. In the Configuration Manager, expand **Business Activities \> Activity Type**. Click **Edit** at the top of the window. 2. At the top of the Business Activity Type window, you'll see your configured Business Activity types. **Using the arrows** on the left hand side of the grid, **select the type** that needs a closed status. 3. In the Status code list below, you'll see the status codes that apply to the selected type in the **Included** column. You'll notice the 5th column down is labeled **Closed**; Status Codes with this option checked will close a Business Activity when selected. 4. Click the empty line at the bottom, check **Included, Closed & Active** and enter in a abbreviated **Code** and **Description** for the status. Configure any optional columns as needed and click **Save** at the top of the window. You may have multiple closed statuses such as Completed or Cancelled. ![](https://hub.acctivate.com/hs-fs/hubfs/image-png-Apr-10-2025-07-44-50-8105-PM.png?width=1899&height=1067&name=image-png-Apr-10-2025-07-44-50-8105-PM.png) ### Close or Cancel a Business Activity 1. In the **Enter Business Activity** window, click Edit at the top of the window. 2. Expand the **Status** dropdown, and choose a status configured with the closed option enabled, following the instructions above. 3. Save the Business Activity. The Activity will no longer appear as open in the Activity Manager, List or default Lookup.  Similar to Sales Orders and Purchase Orders, once a Business Activity has been opened, it cannot be deleted. 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