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Error 80072EE7 when installing Acctivate

Error 0x80072ee7 occurs when the installer cannot download a required file due to network or DNS issues.

The error code 0x80072ee7 typically means the Acctivate installer could not resolve a web server name when attempting to download a required component file from the Acctivate Amazon S3 server.

You may see a message similar to:

80072ee7

This error may be caused by DNS issues, firewall restrictions, or loss of internet connectivity. Follow these steps to resolve the issue:

  1. Verify Internet Access
    Ensure the computer has a stable internet connection. Open a browser and try visiting https://acctivate.s3-us-west-2.amazonaws.com — you should see a plain XML-style page if access is working.

  2. Flush DNS Cache
    Open Command Prompt from the Windows Start menu and run:

    ipconfig /flushdns
  3. Check Security Software & Firewalls
    Temporarily disable third-party antivirus or firewall software and retry the installation. Ensure that access to *.amazonaws.com is not blocked.

  4. Retry Installation
    Once network access is restored and DNS is working, re-run the Acctivate installer or updater.

If the problem continues, contact your IT support or network administrator to ensure access to external web resources is not restricted.