--- title: Where are backups stored if my our company is using Acctivate's Database Hosting Service description: Acctivate Database Hosting Service includes automated daily backups stored in secure cloud environments with recovery support. --- [Skip to content](https://hub.acctivate.com/articles/where-are-backups-stored-if-my-our-company-is-using-acctivates-database-hosting-service#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Database](https://hub.acctivate.com/articles/database?hsLang=en) 3. [Backup & Restore](https://hub.acctivate.com/articles/database?hsLang=en#backup-restore) October 9, 2025 # Where are backups stored if my our company is using Acctivate's Database Hosting Service ## Learn how the Acctivate Database Hosting Service handles daily backups, storage locations, and data recovery options. [Acctivate’s **Database Hosting Service**](https://hub.acctivate.com/articles/database-hosting-service?hsLang=en)includes a fully managed and automated backup routine to protect your data from loss or corruption. #### **Backup Frequency and Retention** 1. **Daily Backups:** Full backups of your Acctivate company database(s) are performed automatically once every 24 hours. 2. **Retention Period:** Backups are typically retained for **30 days**, depending on your hosting environment and service level. #### **Backup Storage Location** - All backups are stored in **secure, encrypted cloud storage** managed by Acctivate’s hosting provider. - The Amazon Web Services data centers meet **industry-standard security and redundancy requirements.** - Backups are stored in **geographically redundant locations** to ensure data availability even in the event of a regional outage. #### **Data Recovery** If a restoration is needed: 1. Contact **Acctivate Support** and provide your company name and the approximate date/time you wish to restore. 2. Support will assist in restoring your database from the most recent available backup. 3. Depending on the issue, recovery time may vary, but most restores can be completed within standard business hours. #### **Database Backup Requests** Approved users can request a backup by [contacting Acctivate Support](http://acctivate.com/support). #### **Customer-Managed Backups** If you maintain your own Acctivate database (not using the hosted service), you are responsible for implementing and monitoring your own SQL Server backup routine. 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