--- title: A new version of Acctivate has been installed and the database must be updated. description: Occasionally, Acctivate software updates may include changes to database definitions which require updating the database. This process requires that all users log out of Acctivate. --- [Skip to content](https://hub.acctivate.com/articles/a-new-version-of-acctivate-has-been-installed-and-the-database-must-be-updated#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Installation](https://hub.acctivate.com/articles/installation?hsLang=en) 3. [Software Updates](https://hub.acctivate.com/articles/installation?hsLang=en#software-updates) May 12, 2025 # A new version of Acctivate has been installed and the database must be updated. ## After installing an Acctivate software update, there are often specific updates that need to be made in each Acctivate company. This happens during the first log in after installing the update. This process requires that all users log out of Acctivate. ![](https://hub.acctivate.com/hs-fs/hubfs/image-png-Jan-08-2025-05-31-28-1089-PM.png?width=670&height=410&name=image-png-Jan-08-2025-05-31-28-1089-PM.png)   A database update only needs to be performed once, per Acctivate company, and must be performed by an Acctivate user with the [system administrator](https://docs.acctivate.com/docs/ConfigurationUser.html#user-permissions) permission. Users without the system administrator permission will not be able to continue with the update process. Instead, ask a system administrator to log in to start the database update. 1. When a database update is required and no other users are logged in, you will receive the following message when [logging into your Acctivate company](https://docs.acctivate.com/docs/LogIn.html): 1. **A new version of Acctivate has been installed and the database must be updated. Would you like to update the database now?** 2. If users are logged in, then the message will include the users who are logged in. For example: 1. **A new version of Acctivate has been installed and the database must be updated.** **The following users are still logged into {company}** **{user} {workstation}** **Please ask them to log out and try again.** 2. It is **recommended** that you ask the user to log out so that they have a chance to save their work. After they log out, click Retry. If asking the user to log out is not possible, you may use the **Force Log Out** button. 1. Force Log Out ends all sessions immediately and **work will not be saved.** 3. Next, you will be prompted to make a backup. This is **recommended**. Click start backup, and follow the remaining prompts to complete the backup. 4. The update bar will appear on screen. When the progress bar is full you'll receive a prompt that the upgrade is complete. All users can now log into Acctivate. The option to log users out was introduced in Acctivate version 13.0 and therefore the **Force Log Out** option only appears if all the logged in workstations are on version 13.0 or later. 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