Why isn't FedEx pulling order info in when I enter in the order number?

If you enter in your Acctivate sales order number and FedEx doesn't pull in any of the order information, you may need to be sure you set the "Sender" information.

FedEx requires you set the sender information on the main FedEx ship manager screen. Failure to do so will result in Ship Manager not actually populating any shipping information when attempting to use the Acctivate integration. 

For more information, contact FedEx Ship Manager support.