--- title: Why isn't FedEx pulling order info in when I enter in the order number? description: If you enter in your Acctivate sales order number and FedEx doesn't pull in any of the order information, you may need to be sure you set the "Sender" information. --- [Skip to content](https://hub.acctivate.com/articles/acctivate-fields-missing-in-fedex-ship-manager#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. 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