How do i manage the Acctivate Path used by the Acctivate Mobile webservice page?

In the IIS Manager, go to Sites > Default Web Site > AcctHandheld > ApplicationSettings and set the Value for the ACCTivatePath to the new path.

There may be times where you need to modify the path your Acctivate Mobile webservice page users to find where the Acctivate Service is installed.  Perhaps the path currently set is incorrect or missing altogether.  To address this, you can use the Internet Information Services Manager (IIS Manager) or edit the page's Web.config file directly.

Editing the AcctivatePath with IIS Manager

  1. Open the IIS Manager by pulling it up from the Windows Start menu or you can go to Control Panel > Administrative Tools which should have the manager in the list.
  2. In the IIS Manager, expand Sites > Default Web Site and click on AcctHandheld
  3. Double click on Application Settings
  4. Double click on the ACCTivatePath setting
  5. Set the Value to be the path of your Acctivate Server's install location.  This is usually one of the following:
    • \\[servername]]\Acctivate where [servername] is the name of your server
    • \\[serverIP]\Acctivate where [serverIP] is the IP address of your server
    • C:\Program Files (x86)\Acctivate

  6. Click OK to save your changes
  7. If Acctivate is still open on your mobile device, close the application and reopen it to try again

Editing the Webservice Page's Web.config file

If you don't have access to the IIS Manager, you can alternatively try modifying the page's Web.config file directly.  A quick way to get to its location is by clicking the Explore option in the right pane of the IIS Manager after clicking on AcctHandheld but these steps will assume you can't do this.

  1. Go to C:\inetpub\wwwroot\AcctHandheld on your server if you have permission to access this location
  2. Open the Web.config file in a text editor like Notepad
  3. Scroll to the bottom of the file and edit value of the ACCTivatePath to be your new path
  4. Save your changes
  5. If Acctivate is still open on your mobile device, close the application and reopen it to try again

NOTE: If you do not have permission to make changes to the Web.config file, you may be able to copy or save it elsewhere (such as the desktop), make your changes, then copy it back over again.