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"Could not find CreditMemo with ID" error when voiding a credit memo invoice

This error can occur when trying to void a credit memo that has a positive amount, causing it to behave like a standard invoice.

When voiding a credit memo invoice in Acctivate, you may receive an error message similar to:

Could not find CreditMemo with ID [xxxxxx] INSERT INTO tbActivityLog (ObjectType,Operation,OtherID,GUID,Reference,Timestamp) VALUES(6,'D',?,?,?,GETUTCDATE()) Could not find CreditMemo with ID [xxxxxx]

This usually happens if the credit memo has a positive amount instead of a negative one. QuickBooks Online expects credit memos to reflect credits (negative balances), and if the structure doesn't match, the system may not be able to void it properly.

To work around the issue:

  1. Open the credit memo in QuickBooks Online.

  2. Manually void or delete the credit memo in QuickBooks.

  3. Return to Acctivate and Sync with QuickBooks from the QuickBooks top menu.

  4. Attempt to void the Credit Invoice in Acctivate again.

  5. If necessary, change the quantity and/or prices from positive to negative values. Then, re-create the Credit Invoice.

  6. Sync with QuickBooks from the QuickBooks top menu.
  7. Confirm that the Credit looks good in QuickBooks Online.