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"Could not find CreditMemo with ID" error when voiding an invoice or credit memo invoice

This error can occur when trying to void an invoice or credit memo that had been deleted from QuickBooks.

When voiding a sales invoice credit memo invoice in Acctivate, you may receive an error message similar to:

Could not find CreditMemo with ID [xxxxxx] INSERT INTO tbActivityLog (ObjectType,Operation,OtherID,GUID,Reference,Timestamp) VALUES(6,'D',?,?,?,GETUTCDATE()) Could not find CreditMemo with ID [xxxxxx]

This usually happens when a user deletes an Acctivate created sales invoice or credit memo invoice in QuickBooks Online, then tries to void the same invoice in Acctivate. This error occurs  because the Acctivate sync attempted to delete an invoice or credit memo that no longer existed in QuickBooks Online.

This issue is resolved in Acctivate 14 SP1. See the work around steps below if you are on a version prior to this release.

To work around the issue:

  1. In Acctivate Sync with QuickBooks from the QuickBooks top menu. This may recreate the invoice or credit in QuickBooks Online, that is OK.

  2. Void the Invoice / Credit Invoice in Acctivate.

  3. Run a Sync with QuickBooks again. The invoice/credit should now be removed.