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"Could not send order to the shipping workstation" when sending an order to ShipStation.

If there was an issue sending orders to ShipStation you may receive the message "Could not send order to the shipping workstation. See Shipping Workstation Sync log for details." Read on to see possible causes and solutions.

As the message indicates there was an issue sending Acctivate Sales Orders to ShipStation. The details of the issue can be found in the Shipping Workstation Sync log.

Accessing the Sync Log

  1. In Acctivate use the Help menu to select View Log Files.
  2. Click on Shipping workstation log and then click View to view the log for today.
  3. The log file will open

Log Errors and Messages

The log file will contain the message returned by ShipStation which will offer more details as to why the order could not be sent. See a message that's not listed here? Let support know and we can update this article.