--- title: CREATE DATABASE permission denied in database 'master' during create company process description: "If you're using Acctivate on a shared or multi-tenant SQL Server, and your user account doesn't have \"sysadmin\" rights, you may encounter this error when using the Create Company process." --- [Skip to content](https://hub.acctivate.com/articles/create-database-permission-denied-error#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en) 3. [Database](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#database) May 14, 2025 # CREATE DATABASE permission denied in database 'master' during create company process ## You may not have the correct SQL Server permissions to create a new database. Here's what to do. If you're using Acctivate on a shared or multi-tenant SQL Server, and your user account won't have "sysadmin" rights. You may encounter this error when attempting to create the a new database during the Create Company process: > **Create failed for Database 'Acctivate$YourCompanyIDorName'.  --\> An exception occurred while executing a Transact-SQL statement or batch. --\> CREATE DATABASE permission denied in database 'master'.** To proceed, follow these steps: ### How to resolve the issue: 1. **Contact your SQL Server administrator** and ask them to create a new, empty shell database for the Acctivate company. This is usually your IT services company if you're running a local, on-premise database. It could also be your database hosting company if using a cloud database server. 2. The database should be named using the proper Acctivate naming convention (e.g., `Acctivate$YourCompanyIDOrName` ). You may also need a **database prefix for multi-tenant servers** (e.g., `YourOrganization$Acctivate$YourCompanyIDOrName` ). 3. The server admin must ensure your SQL login has **db\_owner** permissions on the new database to continue with the Acctivate create company process. 4. 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