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Credit applications in QuickBooks Online
When applying a credit memo to an invoice in QuickBooks Online, a $0 payment record is created to link the credit and the invoice.
In QuickBooks Online, the Receive Payment window is used to apply a credit memo to a sales invoice. The Receive Payment transaction creates a $0 payment with the credit amount applied to the invoice and a negative amount applied to the the credit.
This results in the credit and invoice not being linked to each other, however the $0 payment acts as a link between the two.
In Acctivate, you may see a $0 payment recorded on the timeline of an invoice, however this is correct based on how QuickBooks Online performs the link.