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How are Credit Memos synced over to Quickbooks?
Some info on how to enter Credit Memos in Acctivate and how Quickbooks reads them.
Credit Memos in Acctivate should be entered just like a sales order, using a negative quantity for returns/credits or a positive quantity for new shipments/sales.
The Acctivate Credit Memo screen is designed so you can sell more products by using a positive quantity on the same Credit Memo that may include returns. QuickBooks disregards whether an Acctivate invoice was entered on the Sales Order or Credit Memo screen and treats any invoice with a positive total amount as an invoice and any invoice with a negative total amount as a credit.