--- title: How are Credit Memos synced over to QuickBooks? description: Some info on how to enter Credit Memos in Acctivate and how QuickBooks reads them. --- [Skip to content](https://hub.acctivate.com/articles/credit-memos-synced-to-quickbooks#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [QuickBooks](https://hub.acctivate.com/articles/quickbooks?hsLang=en) 3. [Basics](https://hub.acctivate.com/articles/quickbooks?hsLang=en#basics) April 14, 2025 # How are Credit Memos synced over to QuickBooks? ## Some info on how to enter Credit Memos in Acctivate and how QuickBooks reads them. Credit Memos in Acctivate should be entered just like a sales order, using a negative quantity for returns/credits or a positive quantity for new shipments/sales. The Acctivate Credit Memo screen is designed so you can sell more products by using a positive quantity on the same Credit Memo that may include returns. 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