--- title: "Resolving the \"Acctivate Data Source Not Found\" Error?" description: Steps to fix the Data Source Not Found error --- [Skip to content](https://hub.acctivate.com/articles/data-source-not-found-error#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en) 3. [General](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#general) April 14, 2025 # Resolving the "Acctivate Data Source Not Found" Error? ## Steps to fix the Data Source Not Found error   ![](https://help.acctivate.com/wp-content/uploads/2017-12-20_12-12-36.jpg) This message appears when you don’t have a data source with the name of “Acctivate” in Acctivate database maintenance. Acctivate allows for multiple data sources to be configured in database maintenance (or the acct.ini) but at least one of these sources needs to be called “Acctivate”. ![](https://help.acctivate.com/wp-content/uploads/2017-12-20_12-17-16.jpg) To correct this message, go to C:\\ProgramData\\Alterity\\Acctivate\\ and open the acct.ini file. You will need to edit the source name of one source to be “Acctivate”. ![](https://help.acctivate.com/wp-content/uploads/2017-12-20_12-12-04.jpg) If you require further assistance, contact [Acctivate Support](https://help.acctivate.com/start/support/). - [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/getting-started?hsLang=en#basics) - [User Interface](https://hub.acctivate.com/articles/getting-started?hsLang=en#user-interface) - [Manager windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#manager-windows) - [List windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#list-windows) - [Transaction windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#transaction-windows) - [License and Users](https://hub.acctivate.com/articles/getting-started?hsLang=en#license-and-users) - [Email](https://hub.acctivate.com/articles/getting-started?hsLang=en#email) - 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