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Getting Help
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12.3 Specific changes
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Specs
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FAQs
"Cannot set workflow status to Shipped (S) due to the current order status of Completed (C)" when importing an EDI Shipment (945)
Order Workflow Status constraints may block an EDI Warehouse Shipment from being imported.
Summary
When importing an EDI Shipment (945) for an order that has already been invoiced, Acctivate prevents the workflow status from being set to "Shipped (S)" if the order is already marked as "Completed (C)."
Resolution
To successfully import the Warehouse Shipment, follow these steps:
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Void the existing invoice for the order.
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Re-import the Warehouse Shipment via the Process EDI function.
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Re-create the invoice.
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If you have already sent the EDI Invoice (810) to the Trading Partner, double-check that the invoice quantities have not changed.
Best Practice
To avoid this issue in the future, import the Warehouse Shipment before creating the Sales Invoice. This ensures that the correct quantities are recorded as shipped.
If you need further assistance, please contact us at support@acctivate.com or create a support ticket.