--- title: Entering order pre-payments using the Customer Payment Window description: Using the "Enter Payment" window, we can create a pre-payment for an order to be used later when invoicing as a credit. Check out this article for a link to our training guide about entering payments. --- [Skip to content](https://hub.acctivate.com/articles/entering-customer-payments-using-the-customer-payment-window#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Sales](https://hub.acctivate.com/articles/sales?hsLang=en) 3. [Payments](https://hub.acctivate.com/articles/sales?hsLang=en#payments) April 14, 2025 # Entering order pre-payments using the Customer Payment Window ## Using the "Enter Payment" window, we can create a pre-payment for an order to be used later when invoicing as a credit. Check out this article for a link to our training guide about entering payments. If a customer pre-pays for an order, you're able to enter the payment using the "Enter Payment" window. In the Enter payment window you can create the payment which will add the payment as a credit on the customer's account. When invoicing the order, you can select the "Payment" using the "Credits" button to apply the payment. 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