Getting Help

We're here to help!

• New to Acctivate? Start here!
• How Do I get support?
• How do I report a bug or request an enhancement?
• How do I view or send Acctivate exception or sync logs?
• How do I Attach a Screenshot to a Support Request?
• How Do I Send Database Copy to Acctivate Support?
• How do I Join a Remote Support Connection using ConnectWise Control on Desktop or Android?
• How do I Opt Back in to Support Emails?
• What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?
• Where Do I Find Current Users, Licensed User Count and Add On Modules?
• How can I quickly search the Knowledge base with a custom search engine?