Getting Help

We're here to help!

• How do I Opt Back in to Support Emails?
• Do Drop Ship Purchase Orders Run Through Accrued Purchase Receipts?
• Why is my report printing random characters?
• How can I fix an item that was received with the incorrect lot number?
• When creating an invoice, what fields can be searched in the Customer Timeline?
• Why is Acctivate displaying in Foreign Characters?
• How do I Report a Bug?
• How do I view or send Acctivate exception or sync logs?
• Getting Support
• What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?
• How do I Attach a Screenshot to a Support Request?
• What is the News and Update Notifications at Login?
• How do I Join a Remote Support Connection using ConnectWise Control
• Where Do I Find Current Users, Licensed User Count and Add On Modules?