Getting Help

We're here to help!

• Why is Acctivate displaying in Foreign Characters?
• How do I Report a Bug?
• How do I view or send Acctivate exception or sync logs?
• How do I Opt Back in to Support Emails?
• Getting Support
• What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?
• How do I Attach a Screenshot to a Support Request?
• What is the News and Update Notifications at Login?
• How do I Join a Remote Support Connection using ConnectWise Control
• Where Do I Find Current Users, Licensed User Count and Add On Modules?