Resetting or changing a login user password.
Users in Acctivate may reset their own password or an admin may reset the password using Configuration Management
Reset Your User Password when Logged In
- Login to Acctivate using your current user & password.
- When Acctivate opens, open File > User Settings in the top left.
- In the User Info section, update the Password, then Save & Close.
Reset a User Password as an Admin
- To change the password, go to File > Configuration Manager > Users > Manage Users
- Select the user whose password you'd like to update from the dropdown.
- Select Edit.
- In the Password box, clear out the current text and type in the new password.
- Note: Passwords are case sensitive.
- The password will be encrypted once saved, so remember to record it somewhere secure outside of Acctivate.
- Once the password is entered, click Save and then exit Configuration Manager. The new password is effective immediately upon the user's next login.
- If you need to terminate any active sessions for that user, see this article.
If no admin has Acctivate access, please contact Acctivate support