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Resetting or changing a login user password.

Users in Acctivate may reset their own password or an admin may reset the password using Configuration Management

Reset Your User Password when Logged In

  1. Login to Acctivate using your current user & password.
  2. When Acctivate opens, open File > User Settings in the top left.
  3. In the User Info section, update the Password, then Save & Close.

    User Settings Window

Reset a User Password as an Admin

  1. To change the password, go to File > Configuration Manager > Users > Manage Users
  2. Select the user whose password you'd like to update from the dropdown. 

    Manage Users Configuration Manager
  3. Select Edit.
  4. In the Password box, clear out the current text and type in the new password.
    1. Note: Passwords are case sensitive.
    2. The password will be encrypted once saved, so remember to record it somewhere secure outside of Acctivate.
  5. Once the password is entered, click Save and then exit Configuration Manager. The new password is effective immediately upon the user's next login.
    1. If you need to terminate any active sessions for that user, see this article.

If no admin has Acctivate access, please contact Acctivate support