--- title: Tracking a Shipment that is En Route. description: From the Sales Order, you can track a shipment using the Packages tab or through the Invoice. --- [Skip to content](https://hub.acctivate.com/articles/how-do-i-track-a-shipment-that-is-en-route#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Sales](https://hub.acctivate.com/articles/sales?hsLang=en) 3. [Shipping](https://hub.acctivate.com/articles/sales?hsLang=en#shipping) April 14, 2025 # Tracking a Shipment that is En Route. ## From the Sales Order, you can track a shipment using the Packages tab or through the Invoice. Acctivate's [sales order management](https://acctivate.com/features/order-management-software/) capabilities allows you to automatically track packages that are being shipped on a common carrier that gives typical web access for package tracking. This is done by adding the tracking number and shipper information into the order. Within Acctivate there are two ways to access tracking information from the **Sales Order** window. Moreover, if you are using the Shipping Workstation Interface add-on module, Acctivate will even pull this information into the system for you. Either way, once an order is invoiced, that invoice is used at the central location to track the shipment. **Tracking a shipment that is en route:** 1. Open the **Sales Order** window by selecting **Sales > Sales Order** on the menu bar. 2. To find the specific order you want to track use the **Lookup** button, which is next to the **Order Number** field. **Tracking a shipment in the Packages tab** 1. After an order is selected, go to the **Packages** tab, which will display details about shipments processed by the **Shipping Workstation** or packed using the **Packaging Manager**.A tracking number must be present (which should have been entered when the invoice was released at the time of shipment) among this information in the **Tracking Number** field, in order to track the order. 2. In the **Tracking Number** field, double-click the provided tracking number or select the data grid row and click the **Track Package** button from the window's toolbar.Your shipping provider’s website (UPS or FedEX) will open, which will display all the information for that specific tracking number. **Tracking a shipment through the invoice** 1. After an order is selected, go to the **Invoices** tab, which will display all the invoice information for the specific order.A tracking number must be present (which should have been entered when the invoice was released at the time of shipment) among this information in the **Tracking Number** field, in order to track the order. 2. In the **Tracking Number** field, double-click the provided tracking number, which will bring up the **Customer Invoice** window. 3. In the **Customer Invoice** window, click the **Track Package** button at the top of the window. 4. 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