This article explains how to void a credit memo.
Select Sales > Credit Memo to open the Credit Memo window.
- Click the Lookup button next to the Memo Number field to open the credit memo that needs to be voided.
- Select the Invoices tab in Credit Memo window.
- From the data grid list, select the credit memo invoice that needs to be voided.
- Click the Void Invoice button (within the tab).
A prompt will pop-up asking if you want to void the particular invoice. Click Yes to void it and proceed. Another prompt will pop-up confirming that the invoice has been voided.