How to download the ScreenConnect client for Acctivate Remote Support
As of June 11, ConnectWise now requires end users to download a Zip file and extract the contents before connecting to the session.
Please follow the steps from ConnectWise's documentation. Scroll down to the section named joining a ScreenConnect session (end users):
https://docs.connectwise.com/ScreenConnect_Documentation/ScreenConnect_release_notes/ScreenConnect_2025.4_Release_notes
- In your Downloads folder, double-click on ScreenConnect.WindowsClient.zip
- Extract all the files in ScreenConnect.WindowsClient.zip
- Select a location to extract the files
- Run ScreenConnect.Client.exe