--- title: Including Open Sales and Service Orders on a Credit Evaluation description: In Configuration Manager, under Customer Options, you can check the box to include open sales and service orders. This will include all open sales and service orders on the Customer's credit status. --- [Skip to content](https://hub.acctivate.com/articles/include-sales-orders-in-credit-evaluation#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Customers](https://hub.acctivate.com/articles/customers?hsLang=en) 3. [Credit & Terms](https://hub.acctivate.com/articles/customers?hsLang=en#credit-terms) April 10, 2025 # Including Open Sales and Service Orders on a Credit Evaluation ## In Configuration Manager, under Customer Options, you can check the box to include open sales and service orders. This will include all open sales and service orders on the Customer's credit status. Include open sales, service orders in credit evaluation Acctivate has many small, sometimes overlooked features that can facilitate your business processes. One of these features is the **option to include open sales and service orders in credit checking**. If the this option is turned on in the Configuration Manager, all open sales and service orders are included when calculating a customer's credit status. Customers are placed on credit hold immediately if an open sales order is putting them over their credit limit thus preventing an overcharge. This feature can save your company time and money. Follow the step below to turn this option on and start using it. **To turn on the option:** 1. Open the **Configuration Manager** from the File menu 2. Double-click the **Customer** folder 3. Select **Customer Options** 4. Check the **Include open sales and service orders** checkbox ![](https://hub.acctivate.com/wp-content/uploads/credit-checking-21-300x161.png) ![CreditCheckingNew](https://hub.acctivate.com/hubfs/CreditCheckingNew.png) For more information about customer options, check out our [docs](https://docs.acctivate.com/docs/ConfigurationCustomer.html#customer-options)page. - [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/getting-started?hsLang=en#basics) - [User Interface](https://hub.acctivate.com/articles/getting-started?hsLang=en#user-interface) - [Manager windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#manager-windows) - [List windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#list-windows) - [Transaction windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#transaction-windows) - [License and Users](https://hub.acctivate.com/articles/getting-started?hsLang=en#license-and-users) - 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