Some common reasons and steps to resolve issues with running updates or installs after downloading the files from the Help Site.
Typically, the longest part of the Acctivate update process is the download of the Update installer file from the Acctivate website to your server or workgroup host computer. The amount of time that it takes to download the Web Update will vary depending on the speed of your internet connection.
One common problem occurs when the file simply isn’t fully downloaded. Please check the file size and make certain that it matches the file size listed in the Help and Support section on the Acctivate web page.
For Example: Your Web Browser (such as Internet Explorer) displays a message saying that the download is complete. However, when you try to run that file, nothing happens or you receive an error immediately.
- Right-click on the EXE file that you downloaded from the Acctivate web site
- Select Properties
- On the Digital Signatures tab, near the middle of the screen, select Alterity Inc in Signature list
- Click Details
- A window should appear with a message that “This digital signature is OK“
- If you don’t see the above message, the file did not completely download. You will need to re-download the software.