Missing Invoice: Invoices Not Syncing from Acctivate to QuickBooks

Open the Invoice, click Edit, and Save to update the Invoice's 'Updated Date'

Why does this happen?

From time to time, users may notice that an Invoice in Acctivate did not get synced over to QuickBooks. This may occur due to a previous 'unclean' sync where errors during the QuickBooks sync prevented an invoice from being transferred. It is recommended to resolve any errors that appear in the sync log as soon as possible to avoid any discrepancies between Acctivate and QuickBooks. For troubleshooting sync errors, please refer to our Index of Common QuickBooks Sync Errors

Typically, when running a QuickBooks synchronization, Acctivate will look for any new or updated records since the last sync (plus an additional 24 hours beyond the last sync to ensure no information is missed due discrepancies in computer times and changes that might have been made during a sync). If an error preventing a clean sync is not resolved for an extended period of time, the timeframe during which Acctivate searches for updated or new records "Expires". Consequently, this could result in an invoice being omitted from the synchronization process to QuickBooks.

Resolution

To get the missing invoice to sync over to QuickBooks,

1. Open the Invoice in Acctivate by navigating to Customer > Invoice / Credit Memo

2. Click Edit

3. Click Save

Simply clicking the Edit button and Saving should trigger Acctivate to update the Invoice's "Updated Date" which will to get the invoice to sync to QuickBooks.


If you are still facing issues, contact Acctivate Support for assistance by creating a support request.