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Resolving “Could not get credit card authorization response” error when invoicing.
Steps to resolve this error when invoicing with discount lines
A popular method for adding a discount to a Sales Order is to add a line on the order which has a negative amount. Typically, this is a C line on the Sales Order, and very well may use an Other Charge product. However, when using this method, a user may receive an error when attempting to process the Invoice and charge the related card. See screenshot below for error:
![](https://help.acctivate.com/wp-content/uploads/10-24-2017-3-55-21-PM-1.png)
This next screenshot shows how this line may look on the order.
![](https://help.acctivate.com/wp-content/uploads/12-4-2017-6-19-20-PM.png)
The issue is that the Credit Card Processor is looking at the Prices on the order and cannot calculate a negative Price. Rather than setting the Price on the Discount product to be a negative, instead, leave the Price as a positive number and change the Quantity to be negative, as in the next screenshot.
![](https://help.acctivate.com/wp-content/uploads/12-4-2017-6-22-12-PM.png)