--- title: Resolving “Missing Account” Journal sync error. description: During synchronization with QuickBooks, Acctivate users may receive messages similar to "Error Journal...Missing Account." --- [Skip to content](https://hub.acctivate.com/articles/missing-account-journal-synchronization-error#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en) 3. [QuickBooks Desktop](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#quickbooks-desktop) April 9, 2025 # Resolving “Missing Account” Journal sync error. ## During synchronization with QuickBooks, Acctivate users may receive messages similar to "Error Journal...Missing Account." ### “Missing Account” Journal sync error During a sync with QuickBooks, Acctivate users may receive messages similar to: > Error Journal SubmitGLJournalBatch: error while creating journal entry ‘somejournalID’: There was an error when saving a General Journal transaction.  QuickBooks error message: Missing account. This error is typically returned when transactions have been posted either against a warehouse that have no GL Accounts set or, the transaction is posted using a non-inventoried or labor related product in which the expense accounts aren’t set. The Journal sync errors can be easily resolved by simply setting the required accounts in Configuration Manager. 1. Verify the Warehouse GL Accounts are set up properly for each warehouse.  You can read more about all of the [required GL Accounts here](https://help.acctivate.com/articles/7483/). 2. Verify the non-inventoried cost offset accounts are set properly for each warehouse in Configuration Manager.  See more regarding these [non-inventoried accounts here](https://help.acctivate.com/articles/828/). - [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/getting-started?hsLang=en#basics) - [User Interface](https://hub.acctivate.com/articles/getting-started?hsLang=en#user-interface) - [Manager windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#manager-windows) - [List windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#list-windows) - [Transaction windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#transaction-windows) - [License and Users](https://hub.acctivate.com/articles/getting-started?hsLang=en#license-and-users) - [Email](https://hub.acctivate.com/articles/getting-started?hsLang=en#email) - [Getting Help](https://hub.acctivate.com/articles/getting-started?hsLang=en#getting-help) - [Installation](https://hub.acctivate.com/articles/installation?hsLang=en#main-content) - [Acctivate](https://hub.acctivate.com/articles/installation?hsLang=en#acctivate) - [Database Server](https://hub.acctivate.com/articles/installation?hsLang=en#database-server) - [Mobile WMS Setup](https://hub.acctivate.com/articles/installation?hsLang=en#mobile-wms-setup) - [Software Updates](https://hub.acctivate.com/articles/installation?hsLang=en#software-updates) - [Email Setup](https://hub.acctivate.com/articles/installation?hsLang=en#email-setup) - [Remote Access](https://hub.acctivate.com/articles/installation?hsLang=en#remote-access) - [Configuration](https://hub.acctivate.com/articles/configuration?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/configuration?hsLang=en#basics) - [Users](https://hub.acctivate.com/articles/configuration?hsLang=en#users) - [Company Info](https://hub.acctivate.com/articles/configuration?hsLang=en#company-info) - [Customers](https://hub.acctivate.com/articles/configuration?hsLang=en#customers) - [Sales Orders](https://hub.acctivate.com/articles/configuration?hsLang=en#sales-orders) - [Inventory](https://hub.acctivate.com/articles/configuration?hsLang=en#inventory) - [Custom Fields](https://hub.acctivate.com/articles/configuration?hsLang=en#custom-fields) - [Email Message Templates](https://hub.acctivate.com/articles/configuration?hsLang=en#email-message-templates) - [Services](https://hub.acctivate.com/articles/configuration?hsLang=en#services) - [Inventory](https://hub.acctivate.com/articles/inventory?hsLang=en#main-content) - [Products](https://hub.acctivate.com/articles/inventory?hsLang=en#products) - [Costing](https://hub.acctivate.com/articles/inventory?hsLang=en#costing) - [Prices and Units](https://hub.acctivate.com/articles/inventory?hsLang=en#prices-and-units) - [Warehouses and Locations](https://hub.acctivate.com/articles/inventory?hsLang=en#warehouses-and-locations) - [Lot Numbers](https://hub.acctivate.com/articles/inventory?hsLang=en#lot-numbers) - [Inventory Manager](https://hub.acctivate.com/articles/inventory?hsLang=en#inventory-manager) - [Receipts](https://hub.acctivate.com/articles/inventory?hsLang=en#receipts) - [Assemblies](https://hub.acctivate.com/articles/inventory?hsLang=en#assemblies) - [Kits and Assortments](https://hub.acctivate.com/articles/inventory?hsLang=en#kits-and-assortments) - [Landed Cost](https://hub.acctivate.com/articles/inventory?hsLang=en#landed-cost) - [Transfers](https://hub.acctivate.com/articles/inventory?hsLang=en#transfers) - [Adjustments](https://hub.acctivate.com/articles/inventory?hsLang=en#adjustments) - [Counts](https://hub.acctivate.com/articles/inventory?hsLang=en#counts) - [Reports](https://hub.acctivate.com/articles/inventory?hsLang=en#reports) - [Purchasing](https://hub.acctivate.com/articles/purchasing?hsLang=en#main-content) - [Purchase Orders](https://hub.acctivate.com/articles/purchasing?hsLang=en#purchase-orders) - [Purchase Order Manager](https://hub.acctivate.com/articles/purchasing?hsLang=en#purchase-order-manager) - [Purchase Invoices](https://hub.acctivate.com/articles/purchasing?hsLang=en#purchase-invoices) - [Vendors](https://hub.acctivate.com/articles/purchasing?hsLang=en#vendors) - [Customers](https://hub.acctivate.com/articles/customers?hsLang=en#main-content) - [Customers](https://hub.acctivate.com/articles/customers?hsLang=en#customers) - [Locations](https://hub.acctivate.com/articles/customers?hsLang=en#locations) - [Credit & Terms](https://hub.acctivate.com/articles/customers?hsLang=en#credit-terms) - [Pricing](https://hub.acctivate.com/articles/customers?hsLang=en#pricing) - [Broadcast Email](https://hub.acctivate.com/articles/customers?hsLang=en#broadcast-email) - [Sales](https://hub.acctivate.com/articles/sales?hsLang=en#main-content) - [Orders](https://hub.acctivate.com/articles/sales?hsLang=en#orders) - [Sales Order Manager](https://hub.acctivate.com/articles/sales?hsLang=en#sales-order-manager) - [Picking](https://hub.acctivate.com/articles/sales?hsLang=en#picking) - [Drop Shipments](https://hub.acctivate.com/articles/sales?hsLang=en#drop-shipments) - [Sales Tax](https://hub.acctivate.com/articles/sales?hsLang=en#sales-tax) - [Packaging](https://hub.acctivate.com/articles/sales?hsLang=en#packaging) - [Shipping](https://hub.acctivate.com/articles/sales?hsLang=en#shipping) - [Invoices](https://hub.acctivate.com/articles/sales?hsLang=en#invoices) - [Payments](https://hub.acctivate.com/articles/sales?hsLang=en#payments) - [Credits](https://hub.acctivate.com/articles/sales?hsLang=en#credits) - [Business Activities](https://hub.acctivate.com/articles/business-activities?hsLang=en#main-content) - [Business Activities](https://hub.acctivate.com/articles/business-activities?hsLang=en#business-activities) - [Business Alerts](https://hub.acctivate.com/articles/business-activities?hsLang=en#business-alerts) - [QuickBooks](https://hub.acctivate.com/articles/quickbooks?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/quickbooks?hsLang=en#basics) - [QuickBooks Online](https://hub.acctivate.com/articles/quickbooks?hsLang=en#quickbooks-online) - [QuickBooks Desktop](https://hub.acctivate.com/articles/quickbooks?hsLang=en#quickbooks-desktop) - [Mobile WMS](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#basics) - [Picking](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#picking) - [Receiving](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#receiving) - [Counts](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#counts) - [Assemblies](https://hub.acctivate.com/articles/mobile-wms?hsLang=en#assemblies) - [Web Store Integrations](https://hub.acctivate.com/articles/web-store-integrations?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/web-store-integrations?hsLang=en#basics) - [Templates and Options](https://hub.acctivate.com/articles/web-store-integrations?hsLang=en#templates-and-options) - [EDI](https://hub.acctivate.com/articles/edi?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/edi?hsLang=en#basics) - [Orders - 850](https://hub.acctivate.com/articles/edi?hsLang=en#orders-850) - [Shipments - 856](https://hub.acctivate.com/articles/edi?hsLang=en#shipments-856) - [Invoices - 810](https://hub.acctivate.com/articles/edi?hsLang=en#invoices-810) - [Warehouse - 940/945](https://hub.acctivate.com/articles/edi?hsLang=en#warehouse-940-945) - [Reports](https://hub.acctivate.com/articles/reports?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/reports?hsLang=en#basics) - [Standard Reports](https://hub.acctivate.com/articles/reports?hsLang=en#standard-reports) - [Crystal Reports](https://hub.acctivate.com/articles/reports?hsLang=en#crystal-reports) - [Excel](https://hub.acctivate.com/articles/reports?hsLang=en#excel) - [Database](https://hub.acctivate.com/articles/database?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/database?hsLang=en#basics) - [Backup & Restore](https://hub.acctivate.com/articles/database?hsLang=en#backup-restore) - [Microsoft SQL Server](https://hub.acctivate.com/articles/database?hsLang=en#microsoft-sql-server) - [Imports](https://hub.acctivate.com/articles/database?hsLang=en#imports) - [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#main-content) - [General](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#general) - [Installation](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#installation) - [Inventory](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#inventory) - [Purchasing](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#purchasing) - [Sales](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#sales) - [Shipping](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#shipping) - [QuickBooks Desktop](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#quickbooks-desktop) - [QuickBooks Online](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#quickbooks-online) - [Mobile WMS](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#mobile-wms) - [Web Store Integration](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#web-store-integration) - [EDI](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#edi) - [Reports](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#reports) - [Database](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#database) - [Imports](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#imports) - [Email](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#email) - [Integrations](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#integrations) [![Acctivate Inventory Software](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg "Acctivate Inventory Software")](https://acctivate.com) Acctivate Knowledge Base [mailto:support@acctivate.com](mailto:support@acctivate.com) Copyright © 2025, Alterity, LLC