How do I?
How do I troublshoot “Missing Account” Journal synchronization error?
During synchronization with QuickBooks, Acctivate users may receive messages similar to "Error Journal...Missing Account."
“Missing Account” Journal synchronization error
During a synchronization with QuickBooks, Acctivate users may receive messages similar to:
Error Journal SubmitGLJournalBatch: error while creating journal entry ‘somejournalID’: There was an error when saving a General Journal transaction. QuickBooks error message: Missing account.
This error is typically returned when transactions have been posted either against a warehouse that have no GL Accounts set or, the transaction is posted using a non-inventoried or labor related product in which the expense accounts aren’t set.
The Journal sync errors can be easily resolved by simply setting the required accounts in Configuration Manager.
- Verify the Warehouse GL Accounts are set up properly for each warehouse. You can read more about all of the required GL Accounts here.
- Verify the non-inventoried cost offset accounts are set properly for each warehouse in Configuration Manager. See more regarding these non-inventoried accounts here.