--- title: Receiving emails from the Acctivate team description: If you are not getting email replies from Support, check the email is marked as a safe sender, emails are not in Junk, and you are not opted out of emails. Currently, unsubscribing from Acctivate Marketing emails unsubscribes you from Support emails. --- [Skip to content](https://hub.acctivate.com/articles/opt-back-in-to-support-emails#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en) 3. [Getting Help](https://hub.acctivate.com/articles/getting-started?hsLang=en#getting-help) July 16, 2025 # Receiving emails from the Acctivate team ## The Acctivate team uses HubSpot CRM for all email communications. It's possible that you unsubscribed or blocked email from our team. Follow this guide to make sure you receive important emails from our team. Our support team sends all email from **support@acctivate.com** and our other teams use email addresses such as **FLast@caisoft.com**. You may need to add our domains (acctivate.com and caisoft.com) to your **Safe Sender list**. Please contact your IT or email admin managing your email security for further details. Also, you may have **previously unsubscribed from ALL email** from our company. If so, you can search your inbox from an email from sales@acctivate.com or info@acctivate.com, then click **Manage Preferences** at the bottom of the email. This link is unique to each subscriber, so we can't easily provide you a link here. Finally, if you can't find an old email to confirm your email preferences, just send us an email to info@acctivate.com, and our team can make sure you're set up to receive email. ### Step-by-step instructions 1. Search your email inbox for any messages received from **info@acctivate.com** 2. Scroll down to the bottom of the email and click **Manage Preferences** ![EmailFooter-1](https://hub.acctivate.com/hs-fs/hubfs/EmailFooter-1.png?width=670&height=180&name=EmailFooter-1.png) 3. Check the ✅ box for each type of email you'd like to receive then scroll down and click the **Update email preferences** button. ![CommunicationPreferences](https://hub.acctivate.com/hs-fs/hubfs/CommunicationPreferences.png?width=670&height=491&name=CommunicationPreferences.png) Note: the following email lists are highly recommended for current Acctivate customers: - **One to One** emails for communications with the Acctivate support team (support@acctivate.com). - **Customer Service Communication** for ticket confirmations, acknowledgements, and surveyes. - **Database Hosting Customers** for service updates, scheduled maintenance, etc. - **Software Releases & Updates** includes urgent updates and feature release announcements. - **Customer Experience** includes onboarding/training content.   - [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/getting-started?hsLang=en#basics) - [User Interface](https://hub.acctivate.com/articles/getting-started?hsLang=en#user-interface) - 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