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Receiving emails from the Acctivate team

The Acctivate team uses HubSpot CRM for all email communications. It's possible that you unsubscribed or blocked email from our team. Follow this guide to make sure you receive important emails from our team.

Our support team sends all email from support@acctivate.com and our other teams use email addresses such as FLast@caisoft.com.

You may need to add our domains (acctivate.com and caisoft.com) to your Safe Sender list. Please contact your IT or email admin managing your email security for further details.

Also, you may have previously unsubscribed from ALL email from our company. If so, you can search your inbox from an email from sales@acctivate.com or info@acctivate.com, then click Manage Preferences at the bottom of the email. This link is unique to each subscriber, so we can't easily provide you a link here.

Finally, if you can't find an old email to confirm your email preferences, just send us an email to info@acctivate.com, and our team can make sure you're set up to receive email.

Step-by-step instructions

  1. Search your email inbox for any messages received from info@acctivate.com
  2. Scroll down to the bottom of the email and click Manage Preferences

    EmailFooter-1
  3. Check the ✅ box for each type of email you'd like to receive then scroll down and click the Update email preferences button.

    CommunicationPreferences
Note: the following email lists are highly recommended for current Acctivate customers:
  • One to One emails for communications with the Acctivate support team (support@acctivate.com).
  • Customer Service Communication for ticket confirmations, acknowledgements, and surveyes.
  • Database Hosting Customers for service updates, scheduled maintenance, etc.
  • Software Releases & Updates includes urgent updates and feature release announcements.
  • Customer Experience includes onboarding/training content.