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PMT-2002 error when processing a credit card with QuickBooks Payments

This error occurs when the billing address doesn't match the one on file with the card issuer.

​The PMT-2002 error in QuickBooks Payments indicates that the address information provided during the credit card transaction is incorrect. This error is categorized as a fraud-related issue, suggesting that the billing address entered does not match the one on file with the card issuer - often an incorrect postal / zip code.

Steps to Resolve the PMT-2002 Error:

  1. Verify Billing Address:

    • Ensure that the billing address entered matches exactly with the address associated with the customer's credit card. The problem is typically related to an incorrect postal / zip code.​

  2. Check for Typos:

    • Review the address for any spelling mistakes, incorrect abbreviations, or formatting issues.​

  3. Confirm with Customer:

    • If you're unsure about the correct billing address, contact the customer to confirm the details as they appear on their credit card statement.​

  4. Update Customer Information:

    • Be sure to update the Order and Customer address too, if the billing address was incorrect.

  5. Retry the Transaction:

    • After updating the address, attempt to process the payment again.​

If the error persists after these steps, consider reaching out to QuickBooks Payments support for further assistance. They can provide more detailed insights and help troubleshoot any underlying issues.

For more information on QuickBooks Payments error codes, you can refer to the official documentation here: QuickBooks Payments API Error Codes