Foreign Language Characters are not printing correctly on reports

While Acctivate can be configured to support a variety of foriegn languages, certain characters may not be translated correctly to a printed hard copy. This article explains options for printing these reports.

If your report is displaying correctly on the preview window in Acctivate, but the characters appear broken after sending the report to the printer, you may be using a foreign character that is not fully supported by the font used on the report. 

While the report will appear readable on the preview window in Acctivate, there may be times that you need to print a hard copy of the report. Before printing, you'll need to update the font to support the foreign language characters. You can do this by exporting the report to either Excel or Word from the preview window.

1.  Open the Report Selection Criteria window for the report you'd like to print. Choose the Preview to open the report in the report viewer.
2. In the top left of the window choose Open and then pick either Excel or Word.
3. After the report opens in the selected program, press Ctrl + A on your keyboard to highlight all text.
4. Finally, change the font to one that fully supports the foreign characters you need. Once you have made these adjustments, you may save and print the report. The characters should now display correctly on the hard copy of the report.

If you print reports often, you may consider modifying the font settings within the report itself so it can be printed directly from Acctivate. This can be done using Crystal Reports. Find more information on using Crystal Reports with Acctivate.