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QuickBooks Online Sync error: "Subscription period has ended or canceled or there was a billing problem.."

This error indicates that your QuickBooks Online subscription has cancelled or has billing issues. Verify your QuickBooks Online subscription to continue syncing Acctivate.

Acctivate integrates with QuickBooks Online Plus and QuickBooks Online Advanced and requires an active subscription to enable syncing. If you receive the sync warning shown below, it typically indicates that the subscription needs to be renewed or that billing information requires updating.

  1. Sign in to your QuickBooks Online account via a web browser (not the app).
  2. Click the Gear icon (⚙) in the top right corner.
  3. Select Subscriptions and billing (or Account and Settings > Billing & subscription).
  4. Review the details:
    • Your current plan and renewal date.
    • Billing history (last 6 months available in-app, older invoices via support).
    • Payment method and options to edit or change it. 

Acctivate Sync Error:

Subscription period has ended or canceled or there was a billing problem : You can't add data to QuickBooks Online Plus because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information.