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Registering and using the Customer Portal

Questions about how to register and use our new customer portal? Check out this article!

The Acctivate customer portal provides an easy way to manage your support tickets all in one place. The customer portal allows you to view any open support tickets, review your closed or completed tickets, as well as create new tickets, see your assigned reps latest responses and reply with your answers or additional information. Once you've registered, you'll see all tickets associated with your email.

You can access our customer portal at https://support.caisoft.com/s/login/

This article will take you through registering and using the customer portal, as well as some FAQ's.

How to register for customer portal access:

On the Customer Portal login page, click the New User Registration link and follow the instructions.

How do I use the customer portal?

    Instructions coming soon!

    FAQs:

    • I forgot my portal password! Can Acctivate support help?
    • Can I still submit tickets by emailing support@acctivate.com, through the bot, from the main ticket form on Acctivate.com/support, or by phone?
      • Yes! We still offer all of our other methods of creating tickets. The portal is to help streamline the process as well as give you a way to view all of all your tickets.
    • Do I have to use the portal?
      • Nope! No one is required to use the Customer Portal, however we do highly recommend you use it for easier ticket tracking and creation.
    • Can I still reply to tickets via email?
      • Yes! You can still reply to threads via your inbox as normal.
    • Will I get reply notifications?
      • Yep! When a rep replies to your ticket, you'll get an email notification. You can head to the portal to reply, or email directly from there.
    • I submitted a ticket and need to add more details, what do I do?
      • Once a ticket has been submitted, you are able to reply to the ticket and add additional details and upload additional files. You do not need to wait till a rep responds.
    • Help, why aren't my new tickets appearing?
      • If you just submitted the ticket, wait a minute or two to see if the ticket appears as sometimes there may be a small delay. 
    • I have another question/concern!
      • Please contact Acctivate Support.