Resolving duplicate invoices or credit memos in QuickBooks or Acctivate.

If you're finding duplicated invoices or credit memos, take these steps.

From time to time, an Invoice or credit memo may not be properly created during the synchronization in QuickBooks. A record of the Invoice/Credit Memo may show in QuickBooks, but the internal keys linking the Invoice to Acctivate may not exist. The next synchronization may properly create the Invoice/Credit Memo in QuickBooks or Acctivate, but this will cause multiple Invoice to now show.

The solution is to simply delete both Invoices or Credit Memos out of QuickBooks and run another synchronization. The synchronization should now properly create the correct record in QuickBooks.

There are some variations to the scenario. For instance, the second synchronization may also create a duplicate invoice in Acctivate as well. Again, the solution to delete both invoices out of QuickBooks should remove the duplicate, errant Invoice from both Acctivate and QuickBooks.