If you're getting errors related to invalid email addresses, open the erroring record and verify the email address is in the correct format
A customer synchronization error may be received if the Customer record's email address is in an invalid format:
Error creating QB invoice from Acctivate f75d709b-ad1e-4b50-b284-f6f2d309ab32 (0077464): BadRequest. Details: CustomerRef is missing in the request , Email Address does not conform to the syntax rules of RFC 822. Supplied value:Kim Carpenter ,
QuickBooks Online email addresses must conform to a specific format according to the syntax rules of RFC 822. If the email address format is invalid, you will receive an error like the one above.
Correct format for an email address:
Email addresses are specified using the "user@host" format
Here's a basic example of an email address: local_part@domain.com
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Local Part:
- Alphanumeric characters (letters and digits), dot (.), underscore (_), and hyphen (-) are allowed.
- Special characters may be permitted if properly quoted.
- Cannot begin or end with a dot (.), and consecutive dots are not allowed.
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The "@" Symbol: Separates the local part from the domain/host part.
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Domain Part:
- Consists of a valid domain name, composed of alphanumeric characters, hyphens (-), and dots (.).
- Cannot begin or end with a hyphen, and consecutive dots are not allowed.
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Top-Level Domain (TLD):
- The last part of the domain (e.g., .com, .net, .org) typically consists of letters and is two or more characters in length.
Customer has an invalid Email address:
Open the related Customer in Acctivate and verify the email address is correct.
1. Click the Edit button at the top of the Customer window.
2. Click the Phone tab
3. Verify the email address and make the necessary changes.
4. Click OK.
5. Save the changes on the Customer Window
Customer Contact has an invalid Email address:
Open the related Customer Contact in Acctivate and verify the email address is correct.
1. Click the Edit button at the top of the Customer window.
2. Click the Contacts tab
3. Select the Contact record
4. Verify the email address and make the necessary changes.
5. Click OK.
6. Save the changes on the Customer Window
Invoice has an invalid address
In the case that you get this sync error on an invoice you may follow these steps.
1. Open the related invoice in Acctivate.
2. Void the invoice. This will reopen the order related to the invoice and will allow you to make changes to the contact email address.
3. On the Order window, click the Edit button.
4. In the Contact box, review the email address and make the necessary changes.
5. Save the changes on the Order window.
6. Recreate the invoice
Once the email addresses have been reviewed, you may run a new sync. If you continue to have issues, please reach out to the Acctivate support team.