How do I?
Performing Vendor returns
To return product to vendor, create a negative PO, enter a negative receipt and enter a negative invoice. Check this article for a link to our training guide for the most up to date information about returns!
To return the products to your vendor, the most common method is to perform the following steps:
- Enter a negative purchase order
- Enter a negative receipt (out of the "returns" warehouse if desired.)
- Enter a negative purchase invoice when you receive the credit memo from the vendor
If you have the Business Activities Module (an add-on) for Return Merchandise Authorization (RMA), you can link the Purchase Order and Receipt Transactions as a related item. This will allow you to keep track of the returned product and related information by referencing the RMA number generated by the system. Refer to: How do I complete a RMA?
For a complete step by step up to date guide about performing vendor returns including on how to create vendor credits, please check out our training page.