--- title: How do I send customer shipping account numbers from Acctivate to UPS or Fedex? description: Info on how to send over the customer account numbers from Acctivate to your shipping software of choice. --- [Skip to content](https://hub.acctivate.com/articles/send-customer-shipping-account-numbers-from-acctivate-to-ups-or-fedex#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Sales](https://hub.acctivate.com/articles/sales?hsLang=en) 3. [Shipping](https://hub.acctivate.com/articles/sales?hsLang=en#shipping) August 19, 2025 # How do I send customer shipping account numbers from Acctivate to UPS or Fedex? ## Info on how to send over the customer account numbers from Acctivate to an integrated shipping software. The **Customer Shipping Account Number**, the standard account number for shipping, can be entered in Acctivate and sent to UPS, FedEx, or Pacejet automatically using the Shipping Workstation Interface add-on module. ![Ref2ShipAccount](https://hub.acctivate.com/hs-fs/hubfs/Ref2ShipAccount.png?width=670&height=731&name=Ref2ShipAccount.png) It is **strongly** recommended that the shipping account number be stored in **Reference 2** of the Customer window in Acctivate. This field can be mapped to UPS WorldShip and FedEx Ship Manager; it is automatically mapped to Descartes Pacejet. When a sales order is created, the customer account number will automatically populate its respective field in the Sales Order window. The customer account number will then be available to send to the UPS or FedEx Shipping Workstations after proper mapping. Refer to your current UPS or FedEx mapping and add the following additional fields for UPS or FedEx. **Mapping to UPS WorldShip:** 1. Select either **Reference 2** (field used in Acctivate) under the **ODBC Table –** **OrdersAvailableToShip**. 2. Select the **Receiver UPS Account Number** under the **WorldShip field – Ship To**. 3. Click the **Connect** button to map the two fields together. **Mapping to FedEx Ship Manager:** 1. Select ‘**OrdersAvailableToShip**’ from the **Table** dropdown under **Recipient – Account Number**. 2. Select either **Reference 2** (field used in Acctivate) from the **Field** dropdown. **Descartes Pacejet:** Acctivate's integration with Pacejet will automatically send the contents of the Sales Order's Reference 2 field as the customer shipping account number. Refer to the [Pacejet Integration Docs](https://docs.acctivate.com/docs/IntegrationPacejetShipping.html) for more information. 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