--- title: Sending Emails to a Group of Customers. description: This article explains how to send emails to a group of customers with the broadcast email utility. --- [Skip to content](https://hub.acctivate.com/articles/send-emails-to-a-group-of-customers#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Customers](https://hub.acctivate.com/articles/customers?hsLang=en) 3. [Customers](https://hub.acctivate.com/articles/customers?hsLang=en#customers) April 10, 2025 # Sending Emails to a Group of Customers. ## This article explains how to send emails to a group of customers with the broadcast email utility. This is an broadcast email utility, not a single email send. It provides a wizard to allow the selection of a group of customers that will receive a common email.![](https://hub.acctivate.com/wp-content/uploads/Video-Icon.gif) The email message text may be selected from a catalog or entered manually for this email. If entered manually, the user has an option to save this for future emails. An option exists to record a note on each customer to whom an email was sent with either the subject, the subject and enter text, or some other text entered for this purpose. **Warning: **Emails sent from Acctivate are sent through your configured email account. Your email provider may impose limits for the number of emails that can be sent in a period of time, such as per day or per hour. These limits are to prevent spamming and they are not specific to emails sent from Acctivate, but rather any emails sent from your email account. Acctivate has **no control** over these limits so exercise caution when using the Broadcast Email Messages function as your email provider may enabled restrictions if a threshold is met. Because of this, we recommend using a dedicated CRM platform such as HubSpot or ZenDesk.  **Entering Qualifications for Determining Broadcast Email Recipients** 1. Open the **Broadcast Email Messages (Email Preparation)** wizard, select **Customer \> Broadcast Email Messages** on the menu bar. 2. The **Qualifications** window will open. Use this window to enter Qualifications (criteria) for determining the email recipients of the message to be broadcasted. 3. In the **Selection Source **drop-down menu choose a source to determine the email recipients from one of the following: 4\. If desired, narrow down the email recipients further by clicking the **Add** button to select a specific field based on the selection source chosen. 5\. Choose the logical operator from a drop down (**is**, **contains**, **is less than**, **is greater than**, **is between**) or the word "**is**" will appear when none exist. If a drop-down menu appears, select the appropriate logical operator that allows you to exclude and/or include specific email recipients. 6\. Depending on the previous selections, the next field will either be another drop-down menu, a field with a lookup button (i.e. if the previous selection was Customer ID), or a blank text box in order to include the appropriate email recipients. 7\. Continue to **Add** further fields in which to send the emails until you are satisfied. Under your previous selections the word '**and**' will appear and more fields that you can fill out as previously explained in steps 4 through 6. You can continue to narrow down the email recipients using the **Add** button, until you are satisfied. 8\. In the box near the bottom of the window, the selection Qualifications you chose in the previous fields will be displayed with a brief explanation. The screen shot below shows an example with multiple selections: ![](https://help.acctivate.com/wp-content/uploads/8-22-2017-12-41-27-PM.png) 9\. Click the **Next** button, when the desired selections have been made to determine the email recipients. **Review the Customers Selected to be Email Recipients** 1. The next window will open, which is called **Review**. Use this window to review the customers that were selected to receive the email message from the Qualifications you entered in the previous window. 2. Click the **Back** button if the selected customers are not the ones you want and return to the **Qualifications** window to redetermine the email recipients. 3. If you do not need to redetermine the recipients in the data grid of the customers previously selected, use the **'?'** field to check the checkbox next to their name to include them in the email broadcast. If not, uncheck the checkbox. To automatically check and uncheck the above described checkboxes you can also use the four buttons near the top: **Mark All**, **Unmark All**, **Mark Selected**, and **Unmark Selected**. 4. Click the **View** button, near the top to view the ACCTivate! window associated with the selected customer (the currently selected customer has a black arrow next to it). The window that pops-up depends on which one is highlighted. If the field is **Customer Name**, then the **Customer** window will pop-up; if the field is **Order#**, then the **Sales Order** window will pop-up, etc. ![](https://help.acctivate.com/wp-content/uploads/8-22-2017-12-42-23-PM.png) 5\. Click the **Next** button, when you have selected the customers to be included in the email broadcast. **Composing the Email Message** 1. In the **Message Source** field, select an option from the drop-down menu to either compose a new or select from previous templates. There will only be multiple options in the drop-down list if the broadcast email process was done before and messages were saved. 2. In the **Subject** field, you must enter a subject line for the message. 3. In the **Message** field textbox, type the body of your email message. 4. If you want to include a file with your message, in the **Attachment** field type the file name of the attachment or browse your computer for it (using the button with the ellipses next to the field). 5. In the **Notes** field, select an option from the drop-down menu, which includes "**Don't add notes**" or to add specific notes from the options in the drop-down list. Selecting to add notes will record a note in a **Notes** tab of ACCTivate! for each customer that is sent an email. 6. If you chose to add notes, select a radio button below to decide which fields show in the note. To include the subject of the email with the note that will be recorded in an ACCTivate! window, select the **Subject** radio button; select the **Subject and Text** radio button to include the subject and message text of the email with the note; or select the **Custom** button to type a custom note to be included. If **Custom** is chosen, a blank text box will appear for typing your note. ![](https://help.acctivate.com/wp-content/uploads/8-22-2017-12-44-00-PM.png) 7\. Click the **Next** button, when you have finished composing your email message and selecting the other components of the **Message** window. 8\. If you chose to include notes, a confirmation message will appear before going to the next window. For example, selecting "**Add customer account notes**" and the **Subject** radio button the message will read "**Account notes will be added for each Email recipient. Note will include subject only**." ![](https://help.acctivate.com/wp-content/uploads/8-22-2017-12-44-39-PM.png) 9\. If you would like to save the message you just wrote, go back into the **Message Source** field and type a name to save it as and click the **Save** button next to that field. When you save a message, it will be displayed in the **Message Source** drop-down list with the name you just typed, so you can use this message again. 10\. Click the **Next** button again. **Send emails** 1. The **Send Emails** window will open. The number of emails prepared will be displayed near the top of the window. ![](https://help.acctivate.com/wp-content/uploads/8-22-2017-12-44-59-PM.png) 2\. If you want to change information in any of the previous windows, click the **Back** button. 3\. If you have no changes to make, click the **Send Emails** button to begin sending the emails. 4\. 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