How do I Setup Acctivate to Email with Multi-Factor Authentification?

Acctivate can connect to your email if you are using Multi-Factor Authentification (MFA) or 2 Factor Authentification (2FA). Simply use the email address and the app password generated by your email provider for the email and password in Acctivate.

If MultiFactor Authentication (MFA) or 2 Factor Authentification (2FA) is enabled, you will need to use the app password generated by your email hosting provider to sign in to your email in Acctivate. Acctivate users who have MultiFactor Authentication enabled may receive the following error when trying to email from Acctivate if the email is not setup with an active application password.

The SMTP server requires a secure connection or the client was not 
authenticated. The server response was 5.7.57 SMTP;
Client was not authenticated to send anonymous mail during MAIL FROM



See the steps below for setting up email in Acctivate with Multi-Factor Authentification for Office 365. If other email providers have Multi-Factor Authentication enabled, the steps may vary. However, still use the application password provided by the email provider. Please be aware, the specific steps to navigate to the location for Office 365 may vary a little. The location to generate or find the app password can vary depending on the Office 365 server setup. For more information on MultiFactor Authentication, go to Microsoft's page. If this still does not resolve your issue, or you are not using MFA, please see our guide to further troubleshoot the "SMTP server requries a secure connection" error. 


  1.  Generate an app password on the Office 365 email.

    1. Login to Office 365.

    2. Look for Security & Privacy > Additional security verifications

    3. *This step varies depending on some accounts* Select Update my phone numbers used for account security

    4. Choose App password

    5. Create a new app password for Acctivate. Or use the generic app password for all apps

    6. Either copy and paste it or type in the password if it's texted to the user.

  2. Use the password for the user or company email password in Acctivate. 

Note, if the MFA is set to reset every so many days, you will need to reenter the app password or create a new app password for Acctivate when the password expires.