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"TxnType does not match" error during Invoice sync with QuickBooks Online

Problems can occur during invoice sync if a credit is changed to an invoice in QBO

Summary

This error occurs when a credit memo created in Acctivate is later modified in QuickBooks Online and changed into an invoice. QuickBooks Online allows users to convert a credit memo (negative subtotal) into an invoice (positive subtotal), but Acctivate expects the transaction type to remain consistent. This mismatch causes a sync failure.

Resolution

To resolve or prevent this issue, follow these steps:

  1. Avoid Changing Credit Memos to Invoices in QuickBooks Online

    • Instead of modifying a credit memo, create a new invoice if needed.

  2. Correct Transactions in QuickBooks Online

    • If the issue has already occurred, delete the incorrectly modified invoice and re-enter the correct transaction type.

  3. Update Acctivate to Match QuickBooks Online

    • If the transaction was changed in QuickBooks, manually update Acctivate records to reflect the correct transaction type before attempting another sync.

  4. Retry Syncing

    • After ensuring transaction types match, run the Acctivate sync again.