--- title: "Resolving the Error \"The user name or password is incorrect\" when trying to login to a workstation" description: When trying to access the Acctivate login window from a workstation, if the message "Run-time error...:The user name or password is incorrect" appears, check the Windows network credentials for the server Admin user and password. --- [Skip to content](https://hub.acctivate.com/articles/user-name-or-password-is-incorrect-error-when-trying-to-login-to-a-workstation#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en) 3. [Installation](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#installation) April 10, 2025 # Resolving the Error "The user name or password is incorrect" when trying to login to a workstation ## When trying to access the Acctivate login window from a workstation, if the message "Run-time error...:The user name or password is incorrect" appears, check the Windows network credentials for the server Admin user and password. **Please consult with your IT prior to making any changes to your server or network setup.** Occasionally users will run into the following error when trying to launch Acctivate on a workstation. The following error will display before the Acctivate login splash screen displays:  **Run-time error '-2147023570 (8007052e)': The user name or password is incorrect.** If the server password protected sharing enabled in the Network and Sharing Center, either select "Turn off password protected sharing" or reset the server admin password on the Credentials Manager on the workstation. You can check that by doing the following on the server: 1. Go to Control Panel 2. Type in "Network and Sharing Center" in the Control Panel search bar. 3. Select "Change advanced sharing settings." 4. Go to the "Password protected sharing" section at the bottom and expand the section.  1. If "Turn on password protected sharing" is enabled, the *ServerName*\\Admin user and password are required on the workstation. ![PasswordProtectedSharingOptions-2](https://hub.acctivate.com/hs-fs/hubfs/PasswordProtectedSharingOptions-2.jpg?width=688&name=PasswordProtectedSharingOptions-2.jpg)   If Password protection is enabled, here's a couple of things to try and fix it: #### I. Navigate to the AcctivateData directory on the workstation and sign in with your network credentials: 1. Open File Explorer 1. Type in the *\\\\ServerName\\AcctivateData* directory 2. If prompted to log in with Windows credentials use the *ServerName*\\Admin password and retry launching Acctivate. If the Acctivate login window opens, the issue is resolved. ![EnterNetworkCredentials-1](https://hub.acctivate.com/hs-fs/hubfs/EnterNetworkCredentials-1.jpg?width=688&name=EnterNetworkCredentials-1.jpg) If not prompted to log in, proceed to the next step. #### II. Check Windows Credentials under Credential Manager on the workstation 1. Open up Credential Manager in Control Panel. 2. Select Windows Credentials 3. Look for the *ServerName* Windows Credentials.  1. Expand the dropdown arrow and remove the credentials. ![WindowsCredentialsServer-1](https://hub.acctivate.com/hs-fs/hubfs/WindowsCredentialsServer-1.jpg?width=688&name=WindowsCredentialsServer-1.jpg) 4. Reboot the workstation. 5. Open File Explorer and type the *\\\\ServerName* directory path 1. When prompted add the *ServerName*\\Admin and password credentials. Be sure to use the **server admin** and not the workstation admin credentials. 2. Save and close the login window. 6. Make sure Windows Credentials displays the *ServerName*\\Admin user and password.  1. If not under Windows Credentials, select "Add a Windows credential." 2. Add the *ServerName*, *ServerName*\\Admin username, and Password 3. Save and close the window. ![CredentialManagerWindowsCredentials-2](https://hub.acctivate.com/hs-fs/hubfs/CredentialManagerWindowsCredentials-2.jpg?width=673&name=CredentialManagerWindowsCredentials-2.jpg) ![AddCredentials-1](https://hub.acctivate.com/hs-fs/hubfs/AddCredentials-1.jpg?width=688&name=AddCredentials-1.jpg) 7. Try launching Acctivate again 8. If the issue persists, in File Explorer, type *\\\\ServerIPAddress* 1. If prompted to log into Windows, use the ServerIPAddress\\Admin user and password credentials 2. Save and close the login window 9. [Change the Target UNC Filepath](https://hub.acctivate.com/articles/installation/how-do-i-point-acctivate-workstation-to-new-server-after-migration?hsLang=en) location to use the IP Address instead of the server name.  1. After updating the Properties, apply changes, save and close. 10. Launch Acctivate. At this point, you should be able to log in. 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