--- title: "\"View dropship/special order\" button missing on sales order after updating to 12.2." description: After updating to 12.2 users will notice changes to the sales order grid. All of the functionality from the old grid still exists, but somethings have been moved around for simplification and making the window less cluttered. --- [Skip to content](https://hub.acctivate.com/articles/view-dropship/special-order-button-missing-on-sales-order-after-updating-to-12.2#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot?hsLang=en) 3. [Sales](https://hub.acctivate.com/articles/troubleshoot?hsLang=en#sales) April 10, 2025 # "View dropship/special order" button missing on sales order after updating to 12.2. ## After updating to 12.2 users will notice changes to the sales order grid. All of the functionality from the old grid still exists, but somethings have been moved around for simplification and making the window less cluttered. In 12.2, the view drop ship/special order PO has been shifted to the order footer panel in the **Detail** tab. Once you click on a line item that is either Drop Ship or Special Order, a clickable link will appear in the order footer like so: ![footer-1](https://hub.acctivate.com/hs-fs/hubfs/footer-1.png?width=688&height=510&name=footer-1.png) For a normal, non-drop ship/special order item, this link will not appear in order to keep the interface clean and free of unnecessary clutter allowing you to focus on the details that matter.  Clicking the link will open the Purchase Order List window, allowing you to quickly view the purchase order and do a number of items: - You can print the PO by clicking the **Print** button or by hitting **CTRL + P** on your keyboard. - You can email the PO by clicking the **Email** button or by hitting **CTRL + SHIFT + E** on your keyboard. - You can create a receipt for a special-order or standard PO by clicking **+ Create... \> Receipt,** or by hitting **CTRL + R** on your keyboard. - You can create an invoice for a PO by clicking **+ Create... \> Invoice,** or by hitting **CTRL + I** on your keyboard. - You can create a Business Activity for a PO by clicking **+ Create... \> Business Activity,** or by hitting **CTRL + SHIFT + A** on your keyboard. If you happen to need to edit the PO, you can click the **Edit** button (or **CTRL + E** on your keyboard) to be taken to the **Enter Purchase Order** screen where you can make edits.  ![PO-1](https://hub.acctivate.com/hs-fs/hubfs/PO-1.png?width=688&height=549&name=PO-1.png) Users may also notice the "View Product" button is missing and certain columns are missing. We have articles explaining those changes as well: - [View Product button missing](https://hub.acctivate.com/articles/view-product-button-is-missing-on-12.2?hsLang=en) - [Sales order columns missing](https://hub.acctivate.com/articles/customizing-sales-order-columns?hsLang=en) - [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en#main-content) - [Basics](https://hub.acctivate.com/articles/getting-started?hsLang=en#basics) - [User Interface](https://hub.acctivate.com/articles/getting-started?hsLang=en#user-interface) - [Manager windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#manager-windows) - [List windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#list-windows) - [Transaction windows](https://hub.acctivate.com/articles/getting-started?hsLang=en#transaction-windows) - [License and Users](https://hub.acctivate.com/articles/getting-started?hsLang=en#license-and-users) - [Email](https://hub.acctivate.com/articles/getting-started?hsLang=en#email) - 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