What information synchronizes to ShipStation?

Scheduled Sales Orders utilizing a Ship Via marked as "Send to ShipStation". This includes some order detail information.

Much like any other shipping workstation integration within Acctivate, the ShipStation sync will only send shipping information for orders that are scheduled. Once the ShipStation Service is setup in Configuration Management, Acctivate checks the following before sending order header and detail information to ShipStation:

  • Only Scheduled Sales Orders are included. Credit memos and quotes are not eligible to be sent to ShipStation.
  • The Sales Order must be assigned a ShipVia which is configured to be sent to ShipStation.
  • The Sales Order must have at least one scheduled line item. This excludes Completed, Booked or Backordered Order Statuses. 
  • The Sales Order must not have a credit hold.

Acctivate Sales Order Sent to ShipStation

ShipStation OrderShipStation Product Detail

ShipStation Export Mapping

ShipStation Field Acctivate Field
Order Summary

Order Date

Order Date from Acctivate Sales Order
Promised Ship Date Promised Date on the Shipping tab of the Enter Sales Order window
Product Total Total scheduled amount for products from inventory (P lines), drop ship products (D), and Special Order products (S)
Tax Paid Total tax amount for the Sales Order
Total Order Sum of the Product Total and Tax Paid ShipStation fields
Sold To
Name Line 1 from the Billing Address field of the Sales Order
Phone Sales Order contact phone
Email Sales Order contact email
Ship To
Name If line 1 of the Shipping Address does not match the Company name field in the Edit Customer window, it is presumed the order is addressed to an individual and not a company. Line 1 of the Shipping Address will be sent to the Name field in ShipStation and the Company field (see below) will be left blank.
Company If line 1 of the Shipping Address matches the Company name field in the Edit Customer window, Shipping Address line 1 will be sent to the Company field and the Name field (see above) will be left blank.
Address Line 1 Line 2 from the Shipping Address field of the Sales Order
Address Line 2 Line 3 from the Shipping Address field of the Sales Order
City City field from the Sales Order's Shipping Address
State/Region State/Province field from the Sales Order's Shipping Address
Postal Code Zip/Postal Code field from the Sales Order's Shipping Address
Country Country/Region field from the Sales Order's Shipping Address
Order Items
Name Description from Sales Order
SKU Product ID from Sales Order
Unit $ Unit price from Sales Order
Total $ Scheduled line amount from Sales Order
Order Notes
Customer Note Shipping Instructions from Sales Order
Internal Note Special Instructions from Sales Order

For information on the imported fields from ShipStation to Acctivate, see this article.