Why am I getting an "ERR_NAME_NOT_RESOLVED" page when I try and navigate to the webservice URL on my Android device?

Sometimes when navigating to the webservice URL on an android device, you may be greeted with an error page. This article explains how to get around it.

ERR_NAME_NOT_RESOLVED means that your web browser was unable to find the IP address that matches the website domain address. There's a few different ways you can fix this error:

  1. Ensure that you're on the same network as your server. Mobile devices must be on the same Wi-Fi network as the server, or must be accessing the network via VPN.
  2. Try replacing the ServerName in the webservice URL to be the server IP address. You can find this address on the server computer by opening "Command Prompt" and typing in "Ipconfig." You're looking for the "IPV4" address.
    1. Your URL would look like this: Http://ServerIP/AcctHandHeld

Usually option two will fix the error, but if it does not, reach out to support.