--- title: Getting support from the Acctivate support team. description: If you find yourself needing support, we have a few different options for you to reach us. Check out this article for the different methods that you can reach the support team. --- [Skip to content](https://hub.acctivate.com/articles/how-do-i-get-support#main-content) [Go to Customer Portal](https://hub.acctivate.com/tickets?hsLang=en) ![Acctivate - A CAI Solution](https://hub.acctivate.com/hubfs/Images/Logos/acctivate-cai-logo-svg.svg) - [Knowledge Base](https://hub.acctivate.com/articles) Open main navigation Close main navigation - [Knowledge Base](https://hub.acctivate.com/articles) - [Go to Customer Portal](https://hub.acctivate.com/tickets) - [Support Resources / Create Ticket](https://acctivate.com/support) [Support Resources / Create Ticket](https://acctivate.com/support) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://hub.acctivate.com/articles?hsLang=en) 2. [Getting Started](https://hub.acctivate.com/articles/getting-started?hsLang=en) 3. [Getting Help](https://hub.acctivate.com/articles/getting-started?hsLang=en#getting-help) February 27, 2026 # Getting support from the Acctivate support team. ## If you find yourself needing support, we have a few different options for you to reach us. Check out this article for the different methods that you can reach the support team. Acctivate support works on a que based ticketing system in which tickets are handled on a "first come, first serve" basis. Certain tickets may be prioritized over others. For example, tickets relating to Acctivate being down will take a higher priority than reporting modifications, but rest assured, the Acctivate support team will strive to get everyone a response within a reasonable time frame. Your ticket is important to us! To contact support, you can do any of the following options: - Use the Acctivate Support Bot on this page, or any page of the Acctivate Knowledge Base, to create a ticket or find common answers. **Click the chat bubble in the bottom left of this screen to get started!** Support Bot can also be found on [Acctivate.com/Support](http://acctivate.com/support). - Create a ticket through our [customer portal](https://hub.acctivate.com/articles/register-and-using-the-customer-portal?hsLang=en) to keep track of all of your open tickets, or review previous tickets. - Fill out the form at [Acctivate.com/Support](http://acctivate.com/support#ticket) to submit a ticket. - Email [Support@Acctivate.com](mailto:support@acctivate.com) to have a ticket automatically created for you with the subject line being the ticket name. To better assist you, please be sure to include all relevant information and any applicable documentation. For sync errors, please attach sync logs for the affected dates. For exceptions and errors, please attach relevant exception logs and error messages. The more information, the better Acctivate support can assist. 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