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Knowledge Base
Troubleshoot
Getting Help
Installation
Acctivate Desktop
Acctivate Mobile
SQL Server
Updating Acctivate
Learn
Business Activities
Business Alerts
Configuration
Customer
Database
EDI
Email
General
Inventory
Mobile
Picklists (Advanced Picking)
Product
Purchasing
QuickBooks Sync
Reporting
Sales
Sales Order Manager
Sales Tax
Server
Shipping
Startup
User Interface
Webstore
Troubleshoot
Configuration
Database
EDI
Email
General
Imports
Installation
Integrations
Inventory
Mobile
Performance
Printing
Product
Purchasing
QuickBooks Sync
Reports
Sales
Shipping
Startup
Webstore
Specs
Barcodes
Email
General
Import
Reports
How do I?
Assembly
Business Activities
Business Alerts
Configuration
Customer
Database
Email
General
Integrations
Inventory
Mobile
Payments
QuickBooks Sync
Reports
Sales
Server
Webstore
Troubleshoot
Getting a strange error and need to know how to fix it? Check here!
Configuration
How can I fix an incorrect web service URL in the "Setup Mobile Device" menu?
Why am I unable to mark a location as inactive?
Resolving a 'Cannot find an unused ... Number' Error.
Resolving invoicing error "Illegal format for Item GL Group..."
Database
What if I cannot find a Created ODBC Connection?
Why does the SQL service not restart after rebooting even when set to automatically restart?
Resolving error 'Restore failed for Server 'servername\instancename'.
Resolving Error Running Database Update: "Create Failed for Index..."?
What do I do if I get a "Could not allocate space" error when posting transactions?
Resolving a "Backup Failed..." Sector Size Error.
Why am I getting "Failed to connect to server {ServerComputerName}\{SQLServerInstance}" after restarting server?
Resolving (80040CA9) error when backing up the Database.
What are Common Causes for “Could Not Connect to SQL Server”?
Why can't I create a new or test company in my RightNetworks environment?
Why is My Database "Read-Only" After Moving to a New Driver Location?
Resolving the message "This Backup File Contains 10 Backup Sets"
Resolving the error: "Not enough storage is available to process this command"?
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EDI
What does the message "The given path's format is not supported" mean for my FTP EDI folder?
Why Can't I Find my EDI 850 Orders in the Process EDI Window?
Why is Acctivate not creating the Advance Ship Notice - 856?
Why is the FTP EDI Folder Not Importing in Transactions?
Email
Resolving Http 400 "Token has been expired or revoked" error when emailing through Acctivate.
Resolving "Outlook Cannot log on." Error message when sending emails from Acctivate.
Resolving the 25 email limitation when using GoDaddy for sending email.
Why am I unable to Drag and Drop Email?
Resolving "Failure sending mail" error when sending email from Acctivate using SMTP.
Resolving the "Updating Microsoft Excel Connectivity" message.
Resolving "The SMTP server requires a secure connection" Email Error.
Why Do Emails Sent From Acctivate Not Appear In Outlook?
Resolving "Login failed" message received when sending email.
Resolving Microsoft Outlook prompt to send email.
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General
Why am I seeing strange symbols throughout the program or in emails?
Why will Acctivate will not maximize?
How can I resolve Acctivate being blurry or text being small on certain monitors?
Troubleshooting an "Either BOF or EOF is True..." error
Why is Acctivate displaying in Foreign Characters?
Why am I unable to scroll using mouse wheel in Acctivate on Windows 10/ Windows 11?
Resolving error “Component '…' or one of its dependencies not correctly registered: a file is missing or invalid.”
Why do I get an "Out of Memory" error when opening multiple windows in Acctivate?
Resolving the "Linked item is not in the database..." message when creating a new note.
What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?
Why Are Order Manager Quick Filters Not Saving?
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Imports
Provider cannot be found. It may not be properly installed. Error 3706 : 0xE7A
"No value given for one or more required parameters" during a sales order import.
"Too many field defined." when importing a spreadsheet
Troubleshooting various Import data tool issues
Resolving "Default Tax Code has not been set" message importing sales orders.
Why am I getting "Cannot Open Spreadsheet" Error When Attempting to Import data from an Excel File?
Why am I getting "file could not be loaded" when I import sales orders?
Why am I Getting "More than One Record Returns and Recordset was Not Opened in Batch Mode" on the Product Import?
Why is the Inventory section missing when using the Import Data Utility?
Why am I getting a "Product Class: Product Class is ambiguous" error?
"Date must be formatted in the system's short date/time format" during an import
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Installation
Resolving installation error: "Please install a version of Microsoft SQL Server (2005 or later) that is supported on your operating system and run Acctivate setup again."
Resolving "Run-time error '-2146232799 (80131621)': Could not create Acctivate business logic object: New ACCTivateApp.ComInterop Automation error when installing or updating Acctivate.
Resolving "Windows installer coordinator" hanging when trying to install or update Acctivate.
Resolving error code 84BE0BC2 when installing Acctivate on a new server.
What do I do if I receive an installation error code that isn't documented in the knowledge base?
Resolving error code 80070005 when installing or updating Acctivate.
Resolving error code 80070643 when installing or updating Acctivate.
Resolving "CYMAX.OCX" is not properly registered when opening the CYMA version of Acctivate.
Resolving "The previous installation has not completed yet" message when installing Acctivate.
Resolving the " Cannot initialize the data source object of OLE DB provider "MSDASQL" for linked server ..." error
Why Am I Getting The "Run-Time error – 2147024843 (80070035)" Error After Changing the Name of the Server?
Resolving the Error "The user name or password is incorrect" when trying to login to a workstation
Why can't I run the Acctivate installation file after downloading it?
Resolving a "Permission denied" error when upgrading the database.
Resolving the Microsoft Visual C++ Runtime Library error in Acctivate.
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Integrations
Troubleshooting SmartVault File Attachment Issues
Why did I Receive "Transactions of this market type cannot be processed on this system"?
Common Errors Returned by Avalara.
Why isn't CYMA opening from within Acctivate?
Why am I Unable to Connect My Avalara Account with Acctivate?
Resolving "Sales Tax Entity/Use Code is not set..." when saving a sales order with AvaTax.
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Inventory
Why am I unable to void an inventory session due to a closing date?
Resolving "Posting a Landed Cost Transaction is not Allowed..."
Fixing a posted Assembly with wrong quantity.
Could not post Inventory Transaction: One or more locations are missing on the detail line.
Why is my available quantity in the negative?
Why does a product not show on an Inventory Count?
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Mobile
Resolving the error "Could not load company data" when trying to access mobile.
Internet Information Services (IIS) Manager: The process cannot access the file because it is being used by another process.
"Could not write to file..." error during Windows Mobile device installation of Acctivate
'Access to the path "\\SERVER\Acctivate\Data\_AcctQ.ini" is denied' when opening Acctivate Mobile
"The network name cannot be found." when opening Acctivate Mobile
Why am I getting an "ERR_NAME_NOT_RESOLVED" page when I try and navigate to the webservice URL on my Android device?
"Could not find product" error on Acctivate Mobile.
‘Server error in /Accthandheld Application…’ may be received when updating/installing mobile
How do I fix the "ACCTivatePath not set" error for Acctivate Mobile?
"Access to the path....is Denied" is received whenever browsing to the Acctivate mobile webpage
SSL Certification error with Acctivate Mobile WMS
Why can't Acctivate Mobile WMS connect to the server?
How do I Troubleshoot Error 500.19?
Why is http://ServerName/ACCTHandheld defaulting to a Bing Search?
Why am I getting "There was no endpoint listening at..." when printing from Mobile Device?
How do I resolve "Generic Failure" error when trying to configure mobile printers
Why is my new company not showing up on Acctivate Mobile?
Resolving “HTTP 404.17 – Not Found”
What to do if localhost/accthandheld is blank
Why Do I Receive a Timeout Error When Attempting to Print Documents From Acctivate Mobile?
HTTP Error 404.3 - Not Found error received loading Mobile webservice
Why am I receiving an "Unable to locate required IIS components" error when installing Acctivate mobile?
Troubleshooting Mobile Printing.
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Performance
Troubleshooting performance problems.
What do I do if Acctivate crashes on computers running TeamViewer?
Resolving Long Report Preview Loading Times.
Anti-Virus realtime scanning causes performance issues
Troubleshooting Product Lookup Window Issues.
Boosting Performance with Business Activity Review Refresh Settings.
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Printing
Why are my barcodes printing text?
Why am I getting "printer - error" when printing from Acctivate?
How to resolve reports printing cut off?
How do I Enable Verbose Logging for Printer Issues?
Product
Cannot change unit of measure because the product has inventory transactions.
Cannot Change The Cost Method For A Product
Why am I getting a message saying "Lot/Serial number "####" not found..."?
Resolving Duplicate Products
Purchasing
Why am I recieving “There were no posted transactions found…” when creating a Landed Cost session?
Why am I getting a "Missing COGS account..." error when creatin a PO Invoice?
Why am I getting a warning that cost must be changed on receipt when invoicing a Purchase Order?
Why are some items not showing on the Purchase Invoice window?
Why do some PO Lines not appear on the Purchase Invoice?
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QuickBooks Sync
Resolving sync error "QBXML that was requested is not supported or is unknown."
"Error while connecting to QuickBooks Could not create QBFC Session Manager" when syncing
Index of Quickbooks Sync Errors
Resolving the Message "QuickBooks...is already running" while Syncing when QuickBooks is Open.
Resolving an "unexpected error" during a QuickBooks sync
Resolving "The name _____ of the list element is already in use" sync error.
Resolving a "Transaction not in balance" error in the sync.
Resolving Invalid Address sync errors.
Resolving closing date sync errors
Resolving "The invoice uses tax inclusive prices, but the 'Allow tax inclusive (gross) prices and costs to be entered' QuickBooks preference is not enabled" sync error.
Resolving "Not Responding" when I run a QuickBooks sync.
Resolving the UTFDataFormatException error received during Sync .
Resolving a "Query timeout expired" error during the vendor sync.
Resolving a Quickbooks Dividing Date Sync Error.
Resolving Duplicate Vendor Sync Errors.
Troubleshooting Sync Warning "Invoice Amount Has Changed."
Resolving 'Could Not Find Link' Sync Error.
Resolving a "Transaction could not be locked. It is in use by another user." Sync Error.
Resolving the sync error: "Current QuickBooks user account does not have access to synchronize..."
Resolving the "Error Occurred while creating the product class" sync error.
Resolving parsing XML sync errors.
Resolving the "Only one A/R or A/P account...." sync error.
Resolving the "Error while creating bill" sync error.
Resolving the "Provided edit sequence is out of date" sync error.
Resolving duplicate invoices in QuickBooks or Acctivate.
Resolving the "An exception occured! Type: UTF Data Format Exception..." sync error.
Resolving the "Internal error when processing the request" error mean?
Resolving the "Invalid reference to a QuickBooks account" sync error.
Resolving the QuickBooks sync asking for Admin login.
Resolving an "Employee cannot be deleted..." sync error.
Resolving the “QuickBooks error message: Invalid argument. The specified record does not exist in the list.” Sync Error
Resolving the "Invalid Reference To QuickBooks Item ... In The Invoice Line" when I Sync?
Resolving Sync Errors After Deleting a Tax Category in QuickBooks.
Resolving "Transaction Split Lines to Accounts Receivable Must Include a Customer on That Split Line." sync error.
Resolving a missing journal entry in Quickbooks.
Resolving customers getting recreated after merging in QuickBooks.
Resolving duplicate payments showing up in QuickBooks or Acctivate.
What do I do if I cannot Sync to QuickBooks if it's Closed but the Integrated Application Certificate is Set?
Resolving “Missing Account” Journal sync error.
Resolving 'Could not determine which sales account to use... for tax rounding discrepancies. Please create in QuickBooks an Other Charge Item named “Tax Discrepancy” ' Sync Errors
Resolving the 'Please create in QuickBooks an Other Charge Item named "Purchase Tax Discrepancy", then synchronize again.' Sync Error.
Why aren't all customers syncing over to QuickBooks?
Resolving an invalid certificate error when attempting a sync to QuickBooks.
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Reports
Uninstalling and Reinstalling the Crystal Reports .NET Runtime Engine.
Crystal Reports error "Page Header plus Page Footer is too large for the page"
Resolving "Invalid TLV Error" when Running Custom Reports.
Why isn't Crystal Reports Locating All Database Views or New Fields?
Why is my text corrupted when exporting a report as PDF?
Why is Acctivate crashing when printing sales order forms?
Why are graphs not appearing on Dashboard Reports?
Why is my report printing random characters?
What if Report headers are truncated when exporting to Excel?
Why am I getting "The page size was not large enough" for reports?
Why am I Prompted for a Password when I Preview a Custom Report in Acctivate?
Why am I receiving the error from Crystal Reports: "Too many items have been given to this array"?
Why isn't my new crystal report loading in Acctivate?
Resolving a Custom Reports Error or Binding Error for CYMA?
Resolving Page Size Issues on Reports
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Sales
Resolving "Invoice not released. Shipping Cost Offset account not set" message when creating an invoice.
Why is the sales order tab missing from Business Alerts?
Why does the payment tab on a sales order show "Payment not entered?"
Why am I not able to pre-authorize/charge CC/E-Check payments?
Why am I receiving "Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)?"
Why is my Packing List blank?
What do I do if I get the message "No Picklist Exists"?
Why am I Getting Cost of Goods Sold Cannot be Calculated when Invoicing?
The remote server returned an error: (400) Bad Request... when processing a credit card
Why am I getting “Payment Amount must be zero if no payment type”
What do I do if I get the "Order number is required" error when saving an order?
Troubleshooting Positive Credit Memo Sync Error
Why am I experiencing skipped or missing Invoice numbers?
How do I Resolve"Sales Class is not set up" when creating an Invoice?
Why isn't back ordered quantity updated automatically on sales orders?
Why is the Sales Order Locked?
Resolving sales order error "Cannot determine Sales Class."
Resolving "Invoice not released. Non-inventoried Cost Offset account not set." message when creating an invoice.
Resolving “Invoice not released. Cannot determine Sales/COGS GL Account.” Error.
Resolving “Could not get credit card authorization response” error when invoicing.
Why is an order showing as on hold due to a customer over limit with no outstanding invoices or credits?
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Shipping
Error returned from ShipStation: Invalid shipTo address, Acctivate Order Number: {OrderNumber}
Error returned from ShipStation: Invalid carrierCode, Acctivate Order Number: {OrderNumber}
"Unable to locate sales order lines for this shipment" when opening a shipment
Why is my Endicia Post-Back Package not Coming into Acctivate?
Resolving "Cannot Add Shipping Because Default Shipping Product is not a Charge."
Why aren't my Tracking Numbers from Fedex or UPS appearing in Acctivate?
What do I do if UPS Worldship isn't exporting data properly?
Why isn't FedEx pulling order info in when I enter in the order number?
Why am I unable to select a carrier in Package Manager?
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Startup
Resolving "The license path in the database does not match the Acctivate.exe config data path."
Resolving the error "Execute with results failed for Database ‘Acctivate.'"
Why am I receiving "Could not connect to SQL" the first time I try and launch Acctivate?
What to do if I can't access my Acctivate user account?
Resolving "Acctivate is already running."
Could Not Load File or Assembly ‘CrystalDecisions.CrystalReports.Engine'… The system cannot find the file specified"
Resolving run-time error "The network path was not found."
How to resolve the "Cannot connect to server..." error when opening Acctivate.
Unable to connect to Evaluation Environment.
Why am I getting the error "The network name cannot be found"?
Resolving the "UFL 'u2lgl' that implements.." error?
Resolving a "Side-by-Side" Error in Acctivate.
“Cannot Open Databases for Company…” on CYMA workstation
Resolving the "Acctivate Data Source Not Found" Error?
Resolving “Unable to login to database server” on Workstations.
What do I do if I am unable to start Acctivate?
Resolving the "Login failed for user 'sa'..." error.
Resolving the "Unable to load database components" error on workstations.
Resolving the "Connection to the server was lost" Error.
Resolving CYMA error "Could not find server '(server)' in sys.servers..."
What Do I Do if Workstations Are Not Able to Connect to the Database?
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Webstore
Resolving "Shopify returned HTTP Status 403: Forbidden"
Shopify returned exception: An item cannot be active at more than one location if one of them is a fulfillment service location.
Resolving Webstore sync error: Webservice returned zero length data
Resolving the BigCommerce Shipment Export “Items” error.
Resolving the Magento web store Shipment export error.
Troubleshooting Amazon Shipment Information not Updating with the WebStore Sync and no Error is Received.
Resolving the "Access Denied" error when running the Magento webstore sync.
Troubleshooting Web Store Sync Error “The underlying connection was closed: An unexpected error occurred on a send.”?
Why is Tax Not Coming in from the Web Store?
Resolving "Unknown payment method..." on a web store import.
My Webstore Has Different Fulfillment Channels, Xpaths And Other Common Webstore Issues
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