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title: Troubleshoot | Knowledge Base
description: Troubleshoot
---

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1. [Knowledge Base](https://hub.acctivate.com/articles)
2. [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot)

# Troubleshoot

- [Resolving 'Unauthorized–401' error with QuickBooks Online](https://hub.acctivate.com/articles/resolving-unauthorized-401-error-with-quickbooks-online)

## General

- [Enable logging for 'System.OutOfMemoryException' errors](https://hub.acctivate.com/articles/out-of-memory-logging)
- [How can I resolve Acctivate being blurry or text being small on certain monitors?](https://hub.acctivate.com/articles/how-can-i-fix-acctivate-blurry)
- [Why will Acctivate will not maximize?](https://hub.acctivate.com/articles/acctivate-ui-issues)
- [Troubleshooting an "Either BOF or EOF is True..." error](https://hub.acctivate.com/articles/bof-or-eof)
- [Why am I unable to scroll using the mouse wheel in Acctivate?](https://hub.acctivate.com/articles/unable-to-scroll-using-mouse-wheel-in-acctivate-on-windows-10)
- [Resolving error “Component '…' or one of its dependencies not correctly registered: a file is missing or invalid.”](https://hub.acctivate.com/articles/component-or-one-of-its-dependencies-not-correctly-registered)
- [How to resolve the "Cannot connect to server..." error when opening Acctivate.](https://hub.acctivate.com/articles/cannot-connect-to-server)
- [What do I do if I am unable to start Acctivate?](https://hub.acctivate.com/articles/unable-to-start-acctivate-troubleshooting-guide)
- [Why do I get an "Out of Memory" error when opening multiple windows in Acctivate?](https://hub.acctivate.com/articles/receive-out-of-memory-error)
- [Resolving run-time error "The network path was not found."](https://hub.acctivate.com/articles/run-time-error-the-network-path-was-not-found)
- [Resolving “Unable to login to database server” on Workstations.](https://hub.acctivate.com/articles/unable-to-login-to-database-server-on-workstations)
- [What to do if I can't access my Acctivate user account?](https://hub.acctivate.com/articles/what-to-do-if-i-cant-access-my-acctivate-user-account)
- [Resolving "Acctivate is already running."](https://hub.acctivate.com/articles/acctivate-is-already-running)
- [Resolving a "Side-by-Side" Error in Acctivate.](https://hub.acctivate.com/articles/fix-side-by-side-error-after-installing-update)
- [Resolving the "Login failed for user 'sa'..." error.](https://hub.acctivate.com/articles/login-failed-for-user-sa)
- [Resolving the "Connection to the server was lost" Error.](https://hub.acctivate.com/articles/resolving-the-connection-to-the-server-was-lost-error)
- [Resolving the "Unable to load database components" error on workstations.](https://hub.acctivate.com/articles/unable-to-load-database-components-error-on-workstations)
- [Resolving the "Linked item is not in the database..." message when creating a new note.](https://hub.acctivate.com/articles/linked-item-is-not-in-the-database-message-when-creating-a-new-note)
- [Why am I getting the error "The network name cannot be found"?](https://hub.acctivate.com/articles/the-network-name-cannot-be-found)
- [Resolving the "Acctivate Data Source Not Found" Error?](https://hub.acctivate.com/articles/data-source-not-found-error)
- [What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?](https://hub.acctivate.com/articles/help-is-not-displayed-after-pressing-f1-or-clicking-the-help-menu)
- [Why am I receiving "Could not connect to SQL" the first time I try and launch Acctivate?](https://hub.acctivate.com/articles/cant-connect-to-sql-first-time)
- [What Do I Do if Workstations Are Not Able to Connect to the Database?](https://hub.acctivate.com/articles/workstations-are-not-able-to-connect-to-the-database)
- [Resolving error “Class not registered. You need the following file to be installed on your machine.MSSTDFMT.DLL”](https://hub.acctivate.com/articles/resolving-error-component-or-one-of-its-dependencies-not-correctly-registered-a-file-is-missing-or-invalid)
- [Resolving CYMA error "Could not find server '(server)' in sys.servers..."](https://hub.acctivate.com/articles/cyma-error-could-not-find-server-server-in-sys.servers)
- [Unable to connect to Evaluation Environment.](https://hub.acctivate.com/articles/unable-to-connect-to-evaluation-environment)
- [Resolving the error "Execute with results failed for Database ‘Acctivate.'"](https://hub.acctivate.com/articles/results-failed)
- [Why Are Quick Filters Not Saving in Manager windows?](https://hub.acctivate.com/articles/order-manager-quick-filters-are-not-saved)
- [“Cannot Open Databases for Company…” on CYMA workstation](https://hub.acctivate.com/articles/troubleshoot/startup/cannot-open-databases-for-company-on-cyma-workstation)
- [Resolving the "UFL 'u2lgl' that implements.." error?](https://hub.acctivate.com/articles/error-ufl-u2lgl)
- [Why am I seeing strange symbols throughout the program or in emails?](https://hub.acctivate.com/articles/why-am-i-seeing-strange-symbols-on-the-edit-product-screen-or-in-emails)
- [How to Enable or Disable the Icon Bar](https://hub.acctivate.com/articles/how-to-enable-or-disable-the-icon-bar)
- [Why is Acctivate displaying in Foreign Characters?](https://hub.acctivate.com/articles/acctivate-displaying-in-foreign-characters)
- [Resolving a 'Cannot find an unused ... Number' Error.](https://hub.acctivate.com/articles/no-numbers-left-exception)
- [Simplified Sales, Purchasing, and Packaging menus](https://hub.acctivate.com/articles/simplified-sales-purchasing-and-packaging-menus)
- ["View Product" button is missing](https://hub.acctivate.com/articles/view-product-button-is-missing-on-12.2)
- [User doesn't display in the Business Activity Time Employee list](https://hub.acctivate.com/articles/add-user-to-employee-list)
- [Removing a company name entry from the login window.](https://hub.acctivate.com/articles/remove-company-name-from-login)
- [Changing the height of the lookup window grids.](https://hub.acctivate.com/articles/change-the-grid-height-in-the-look-up-window)

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## Installation

- [How do I fix the “Failed to connect to server” error when starting Acctivate on one workstation?](https://hub.acctivate.com/articles/how-do-i-fix-the-failed-to-connect-to-server-error-when-starting-acctivate-on-one-workstation)
- [Error 80072EE7 when installing Acctivate](https://hub.acctivate.com/articles/error-80072ee7-when-installing-acctivate)
- [Resolve "There is not enough space on the disk" error when starting up Acctivate.](https://hub.acctivate.com/articles/not-enough-space-on-the-disk)
- [Error code 858C001E during Acctivate server installation](https://hub.acctivate.com/articles/error-code-858c001e-during-acctivate-server-installation)
- [Resolving "CYMAX.OCX" is not properly registered when opening the CYMA version of Acctivate.](https://hub.acctivate.com/articles/resolving-cymax.ocx-is-not-properly-registered-when-opening-the-cyma-version-of-acctivate)
- ["Error connecting to Acctivate database: Provider cannot be found" during Mobile WMS installation](https://hub.acctivate.com/articles/provider-cannot-be-found-mobile-wms)
- [Resolving "The previous installation has not completed yet" message when installing Acctivate.](https://hub.acctivate.com/articles/previous-installation-has-not-completed-workaround)
- [Resolving the "Cannot initialize the data source object of OLE DB provider "MSDASQL" for linked server ..." error](https://hub.acctivate.com/articles/linked-server-errors-loading-invoices-for-cyma-users)
- [Why Am I Getting The "Run-Time error – 2147024843 (80070035)" Error After Changing the Name of the Server?](https://hub.acctivate.com/articles/troubleshoot/installation/why-am-i-getting-a-run-time-error)
- [Resolving the Error "The user name or password is incorrect" when trying to login to a workstation](https://hub.acctivate.com/articles/user-name-or-password-is-incorrect-error-when-trying-to-login-to-a-workstation)
- [Why can't I run the Acctivate installation file after downloading it?](https://hub.acctivate.com/articles/installation-download-doesnt-run)
- [Resolving a "Permission denied" error when upgrading the database.](https://hub.acctivate.com/articles/permission-denied-error-upgrading-the-database)
- [Resolving the Microsoft Visual C++ Runtime Library error in Acctivate.](https://hub.acctivate.com/articles/microsoft-visual-c-runtime-library-error)
- [Resolving installation error: "Please install a version of Microsoft SQL Server (2005 or later) that is supported on your operating system and run Acctivate setup again."](https://hub.acctivate.com/articles/how-do-i-resolve-installation-error-code)
- ["Unable to locate required IIS components" during Acctivate Mobile installation](https://hub.acctivate.com/articles/unable-to-locate-required-iis-components.-during-acctivate-mobile-installation)
- [Error Code: 80091007 during install](https://hub.acctivate.com/articles/error-80091007)
- [Resolving error code 80070005 when installing or updating Acctivate.](https://hub.acctivate.com/articles/resolving-error-code-80070005-on-acctivate-updates-and-installations)
- [Resolving error code 80070643 when installing or updating Acctivate.](https://hub.acctivate.com/articles/how-do-i-resolve-error-code-80070643)
- ["Parser Returned Error 0x80004005" when trying to run Acctivate or update Acctivate](https://hub.acctivate.com/articles/parser-returned-error-0x80004005-when-trying-to-run-acctivate-or-update-acctivate)
- [Resolving "Run-time error '-2146232799 (80131621)': Could not create Acctivate business logic object: New ACCTivateApp.ComInterop Automation error when installing or updating Acctivate.](https://hub.acctivate.com/articles/resolving-run-time-error)
- [Resolving 'Missing VIEW.DDF file' Message After Acctivate/ CYMA Migration](https://hub.acctivate.com/articles/resolving-missing-view.ddf-file-message)
- [Resolving error code 84BE0BC2 when installing Acctivate on a new server.](https://hub.acctivate.com/articles/resolving-error-code)
- [Resolving error code 80070666 when installing or updating Acctivate.](https://hub.acctivate.com/articles/80070666)
- [What do I do if I receive an installation error code that isn't documented in the knowledge base?](https://hub.acctivate.com/articles/what-do-i-do-if-i-receive-an-installation-error-code-that-isnt-documented-in-the-knowledge-base)
- [Resolving error code 80070652 when installing or updating Acctivate](https://hub.acctivate.com/articles/80070652)
- [Install error code 84BC06AA](https://hub.acctivate.com/articles/install-error-code-84bc06aa)
- [Resolving "Windows installer coordinator" hanging when trying to install or update Acctivate.](https://hub.acctivate.com/articles/fixing-windows-installer-coordinator-hanging)
- [Error Code 80072EE2 During Acctivate Installation](https://hub.acctivate.com/articles/error-80072ee2-during-installation)
- [Installation Error 80070002](https://hub.acctivate.com/articles/installation-error-80070002)
- [Installation Error Code: 00000646](https://hub.acctivate.com/articles/installation-error-code-00000646)
- [Anti-Virus realtime scanning causes performance issues](https://hub.acctivate.com/articles/anti-virus-realtime-scanning-causes-performance-issues)
- [Resolving error code 80070490 when installing Acctivate](https://hub.acctivate.com/articles/resolving-error-code-80070490-when-installing-acctivate)

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## Inventory

- [Error 0x80131904: Maximum stored procedure, function, trigger, or view nesting level exceeded (limit 32).](https://hub.acctivate.com/articles/sqlexception-0x80131904-maximum-stored-procedure-function-trigger-or-view-nesting-level-exceeded-limit-32)
- [Why am I unable to void an inventory session due to a closing date?](https://hub.acctivate.com/articles/unable-to-void-session-due-to-closing-date)
- [Resolving "Posting a Landed Cost Transaction is not Allowed..."](https://hub.acctivate.com/articles/posting-landed-cost-not-allowed)
- [Fixing a posted Assembly with wrong quantity.](https://hub.acctivate.com/articles/posted-assembly-with-wrong-quantity)
- [Could not post Inventory Transaction: One or more locations are missing on the detail line.](https://hub.acctivate.com/articles/setup/binlocations/require-bin-location-on-transactions)
- [Why is my available quantity in the negative?](https://hub.acctivate.com/articles/selling-into-the-negative)
- [Why does a product not show on an Inventory Count?](https://hub.acctivate.com/articles/why-does-a-product-not-show-on-an-inventory-count)
- [Insufficient quantity on hand for component(s) error message](https://hub.acctivate.com/articles/insufficient-quantity-on-hand)
- [There is not another Serial Number available to select.](https://hub.acctivate.com/articles/there-is-not-another-serial-number-available-to-select)
- [Receiving "A total of X rows cannot be loaded for reordering because: X are already pending for reorder." popup when using Create Reorders function](https://hub.acctivate.com/articles/rows-cannot-be-loaded-for-reordering)
- [Fixing an item that was received with the incorrect lot number.](https://hub.acctivate.com/articles/how-can-i-fix-an-item-that-was-received-with-the-incorrect-lot-number)
- [Find unposted transfers a product is linked to](https://hub.acctivate.com/articles/find-unposted-transfers-a-product-is-linked-to)
- [Find products with zero quantity on hand but having a remaining value](https://hub.acctivate.com/articles/products-with-zero-quantity-on-hand-with-value)
- [Handling serial numbers with negative on hand quantity.](https://hub.acctivate.com/articles/serial-numbers-negative-on-hand)
- ["There are no products to be counted that match the selection" message trying to create an Inventory Count](https://hub.acctivate.com/articles/there-are-no-products-matching-your-selection)
- [Why am I unable to mark a location as inactive?](https://hub.acctivate.com/articles/receive-message-when-marking-a-location-inactive-in-configuration-manager)
- [Why are products not included in the Export Product List utility?](https://hub.acctivate.com/articles/products-not-included-in-export-product-list)
- [Changing Item Type for Product with Transactions.](https://hub.acctivate.com/articles/unable-to-change-item-type-for-product-with-transactions)
- [Negative quantity on hand before an Inventory Receipt transaction date](https://hub.acctivate.com/articles/product-has-a-negative-quantity-on-hand-prior-to-the-selected-transaction-date)
- [Cannot change unit of measure because the product has inventory transactions.](https://hub.acctivate.com/articles/why-cant-i-change-the-stocking-unit-on-a-product)
- [Why am I getting a message saying "Lot/Serial number "####" not found..."?](https://hub.acctivate.com/articles/lot-serial-number-not-found)
- [Resolving Duplicate Products](https://hub.acctivate.com/articles/resolve-duplicate-products)
- [Troubleshooting Product Lookup Window Issues.](https://hub.acctivate.com/articles/troubleshoot-product-lookup-window-issues)
- [Improving the Product Lookup performance.](https://hub.acctivate.com/articles/can-you-improve-the-product-lookup-performance)
- [Where does my Alternate Product ID and Alternate Description come from during initial setup?](https://hub.acctivate.com/articles/alternate-product-id-and-alternate-description-via-initial-setup)

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## Purchasing

- [Why am I getting a "Missing COGS account..." error when creating a PO Invoice?](https://hub.acctivate.com/articles/missing-cogs-account-error-on-purchase-invoice)
- [Why am I getting a warning that cost must be changed on receipt when invoicing a Purchase Order?](https://hub.acctivate.com/articles/why-am-i-getting-a-warning-that-cost-must-be-changed-on-receipt-when-invoicing-a-purchase-order)
- [Why are some items not showing on the Purchase Invoice window?](https://hub.acctivate.com/articles/some-items-missing-on-the-purchase-invoice-window)
- [Why do some PO Lines not appear on the Purchase Invoice?](https://hub.acctivate.com/articles/why-do-some-po-lines-not-appear-on-the-purchase-invoice)
- [Missing GL Expense Account on the Other Amounts tab when Invoicing a Purchase Order](https://hub.acctivate.com/articles/missing-gl-expense-account-other-amounts-tab)
- [Why am I recieving “There were no posted transactions found…” when creating a Landed Cost session?](https://hub.acctivate.com/articles/there-were-no-posted-transactions-found-may-be-received-when-creating-a-landed-cost-session)

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## Sales

- [Sales Tax Rate may change when invoice is created](https://hub.acctivate.com/articles/sales-tax-rate-may-change)
- [PMT-2002 error when processing a credit card with QuickBooks Payments](https://hub.acctivate.com/articles/pmt-2002-error-when-processing-a-credit-card-with-quickbooks-payments)
- [Class missing from Additional Info tab of Sales Order entry](https://hub.acctivate.com/articles/class-missing-order-entry)
- [Why am I not able to pre-authorize/charge CC/E-Check payments?](https://hub.acctivate.com/articles/unable-to-process-payments)
- [Why am I receiving "Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)?"](https://hub.acctivate.com/articles/order-has-scheduled-kits-with-components-not-stocked-in-the-selected-warehouses)
- [Why is my Packing List blank?](https://hub.acctivate.com/articles/why-is-my-packing-list-blank)
- [What do I do if I get the message "No Picklist Exists"?](https://hub.acctivate.com/articles/no-picklist-exists)
- [Why am I Getting Cost of Goods Sold Cannot be Calculated when Invoicing?](https://hub.acctivate.com/articles/cost-of-goods-sold-cannot-be-calculated-when-invoicing)
- [The remote server returned an error: (400) Bad Request... when processing a credit card](https://hub.acctivate.com/articles/the-remote-server-returned-an-error-when-processing-a-credit-card)
- [Why am I getting “Payment Amount must be zero if no payment type”](https://hub.acctivate.com/articles/payment-amount-must-be-zero-if-no-payment-type)
- [What do I do if I get the "Order number is required" error when saving an order?](https://hub.acctivate.com/articles/order-number-required-message-received-saving-order)
- [Why am I experiencing skipped or missing Invoice numbers?](https://hub.acctivate.com/articles/skipped-or-missing-invoice-numbers)
- [How do I Resolve"Sales Class is not set up" when creating an Invoice?](https://hub.acctivate.com/articles/sales-class-is-not-set-up-when-creating-invoice)
- [Why isn't back ordered quantity updated automatically on sales orders?](https://hub.acctivate.com/articles/why-isnt-back-ordered-quantity-updated-automatically-on-sales-orders)
- [Why is the Sales Order Locked?](https://hub.acctivate.com/articles/open-picklist-locked-sales-order)
- [Resolving sales order error "Cannot determine Sales Class."](https://hub.acctivate.com/articles/cannot-determine-sales-class)
- [Resolving "Invoice not released. Non-inventoried Cost Offset account not set." message when creating an invoice.](https://hub.acctivate.com/articles/resolve-invoice-not-released-message)
- [Resolving “Invoice not released. Cannot determine Sales/COGS GL Account.” Error.](https://hub.acctivate.com/articles/invoice-not-released-cannot-determine-sales-cogs-gl-account-error)
- [Resolving “Could not get credit card authorization response” error when invoicing.](https://hub.acctivate.com/articles/learn/sales/could-not-get-credit-card-authorization-response)
- [Why is an order showing as on hold due to a customer over limit with no outstanding invoices or credits?](https://hub.acctivate.com/articles/overlimit-no-invoice)
- [Why does the payment tab on a sales order show "Payment not entered?"](https://hub.acctivate.com/articles/why-is-the-payment-tab-on-a-sales-order-show-payment-not-entered)
- [Resolving "Invoice not released. Shipping Cost Offset account not set" message when creating an invoice.](https://hub.acctivate.com/articles/resolve-invoice-not-released-shipping-cost-offset-account)
- [Troubleshooting performance issues with Order Manager](https://hub.acctivate.com/articles/troubleshooting-performance-issues-with-order-manager)
- ["View dropship/special order" button missing on sales order after updating to 12.2.](https://hub.acctivate.com/articles/view-dropship/special-order-button-missing-on-sales-order-after-updating-to-12.2)
- [Finding orders a lot or serial number is assigned to.](https://hub.acctivate.com/articles/how-do-i-find-which-orders-a-lot-number-is-assigned-to)
- [A Contact ID is Required – Pop-Up in Edit Customer Window](https://hub.acctivate.com/articles/required-contact-id)

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## Shipping

- [Set a Default Payment Method for ShipStation Order Import](https://hub.acctivate.com/articles/set-a-default-payment-method-for-shipstation-order-import)
- [Error returned from ShipStation: Invalid shipTo address, Acctivate Order Number: {OrderNumber}](https://hub.acctivate.com/articles/shipstation-invalid-shipto-address)
- [Error returned from ShipStation: Invalid carrierCode, Acctivate Order Number: {OrderNumber}](https://hub.acctivate.com/articles/error-returned-from-shipstation-invalid-carriercode-acctivate-order-number-ordernumber)
- ["Unable to locate sales order lines for this shipment" when opening a shipment](https://hub.acctivate.com/articles/unable-to-locate-sales-order-lines-for-this-shipment-when-opening-a-shipment)
- [Why is my Endicia Post-Back Package not Coming into Acctivate?](https://hub.acctivate.com/articles/endicia-post-back-package-not-coming-into-acctivate)
- [Resolving "Cannot Add Shipping Because Default Shipping Product is not a Charge."](https://hub.acctivate.com/articles/default-shipping-product-is-not-a-charge)
- [Why aren't my Tracking Numbers from Fedex or UPS appearing in Acctivate?](https://hub.acctivate.com/articles/tracking-numbers-from-fedex-or-ups-missing-from-sales-orders)
- [What do I do if UPS Worldship isn't exporting data properly?](https://hub.acctivate.com/articles/troubleshoot-ups-worldship-export-issues)
- [Why isn't FedEx pulling order info in when I enter in the order number?](https://hub.acctivate.com/articles/acctivate-fields-missing-in-fedex-ship-manager)
- [Why am I unable to select a carrier in Package Manager?](https://hub.acctivate.com/articles/unable-to-select-a-carrier-in-package-manager)
- ["Create Shipments'" is missing from the Packaging drop down menu](https://hub.acctivate.com/articles/create-shipments-is-missing-from-the-packaging-drop-down-menu)
- [Setting up Verbose logging for Shipstation.](https://hub.acctivate.com/articles/how-do-i-enable-verbose-logging-for-shipstation)

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## QuickBooks Desktop

- [Resolving "Not Responding" when I run a QuickBooks sync.](https://hub.acctivate.com/articles/acctivate-not-responding-when-i-run-a-quickbooks-sync)
- [Index of QuickBooks Sync Errors](https://hub.acctivate.com/articles/index-of-quickbooks-sync-errors)
- [Resolving a QuickBooks Dividing Date Sync Error.](https://hub.acctivate.com/articles/quickbooks-dividing-date-synchronization-error)
- [Enabling verbose logging for the QuickBooks SDK.](https://hub.acctivate.com/articles/enable-verbose-logging-for-the-quickbooks-sdk)
- ["New customer '...' already exists in QuickBooks and was merged. Please review this customer in Acctivate before the next sync."](https://hub.acctivate.com/articles/new-customer-...-already-exists-in-quickbooks-and-was-merged.-please-review-this-customer-in-acctivate-before-the-next-sync)
- [Resolving the Message "QuickBooks...is already running" while Syncing when QuickBooks is Open](https://hub.acctivate.com/articles/quickbooks-is-already-running-when-syncing-if-quickbooks-is-open)
- [Resolving an "unexpected error" during a QuickBooks sync](https://hub.acctivate.com/articles/unexpected-sync-error)
- [Resolving "The name \_\_\_\_\_ of the list element is already in use" sync error.](https://hub.acctivate.com/articles/fix-duplicate-name-error-during-synchronization)
- [Resolving a "Transaction not in balance" error in the sync.](https://hub.acctivate.com/articles/transaction-not-in-balance-error-during-synchronization)
- [Resolving closing date sync errors](https://hub.acctivate.com/articles/resolve-closing-date-sync-error)
- [Resolving Invalid Address sync errors.](https://hub.acctivate.com/articles/resolve-invalid-address-sync-errors)
- [Resolving Duplicate Vendor Sync Errors.](https://hub.acctivate.com/articles/duplicate-vendor-sync-errors)
- [Resolving a "Query timeout expired" error during the vendor sync.](https://hub.acctivate.com/articles/query-timeout-expired-error-during-the-vendor-sync)
- [Troubleshooting Sync Warnings "Invoice...has changed" in QuickBooks Desktop](https://hub.acctivate.com/articles/sync-warning-invoice-amount-has-changed)
- [Resolving 'Could Not Find Link' Sync Error.](https://hub.acctivate.com/articles/could-not-find-link-sync-error)
- [Resolving a "Transaction could not be locked. It is in use by another user." Sync Error.](https://hub.acctivate.com/articles/transaction-could-not-be-locked-sync-error)
- [Resolving the sync error: "Current QuickBooks user account does not have access to synchronize..."](https://hub.acctivate.com/articles/current-quickbooks-user-account-does-not-have-access-to-synchronize)
- [Resolving the "Error Occurred while creating the product class" sync error.](https://hub.acctivate.com/articles/resolve-error-creating-product-class-during-synchronization)
- [Resolving the "Only one A/R or A/P account...." sync error.](https://hub.acctivate.com/articles/fix-only-one-ar-or-ap-account-sync-error)
- [Resolving the "Error while creating bill" sync error.](https://hub.acctivate.com/articles/resolve-the-error-while-creating-bill-sync-error)
- [Resolving the "Provided edit sequence is out of date" sync error.](https://hub.acctivate.com/articles/resolve-the-provided-edit-sequence-is-out-of-date)
- [Resolving duplicate invoices or credit memos in QuickBooks or Acctivate.](https://hub.acctivate.com/articles/remove-duplicate-invoices-in-quickbooks)
- [Resolving the QuickBooks sync asking for Admin login.](https://hub.acctivate.com/articles/sync-may-require-quickbooks-admin-after-update)
- [Resolving the "Invalid reference to a QuickBooks account" sync error.](https://hub.acctivate.com/articles/invalid-reference-to-a-quickbooks-account-sync-error)
- [Resolving an "Employee cannot be deleted..." sync error.](https://hub.acctivate.com/articles/employee-cannot-be-deleted)
- [Resolving the "Internal error when processing the request" error mean?](https://hub.acctivate.com/articles/internal-error-when-processing-the-request-error)
- [Resolving the “QuickBooks error message: Invalid argument. The specified record does not exist in the list.” Sync Error](https://hub.acctivate.com/articles/troubleshoot/synchronization/invalid-argument-the-specified-record-does-not-exist-in-the-list)
- [Resolving the "Invalid Reference To QuickBooks Item ... In The Invoice Line" when I Sync?](https://hub.acctivate.com/articles/invalid-reference-to-quickbooks-item-error-syncing-with-quickbooks)
- [Resolving Sync Errors After Deleting a Tax Category in QuickBooks.](https://hub.acctivate.com/articles/troubleshoot/synchronization/sync-errors-after-deleting-a-tax-category-in-quickbooks)
- [Resolving "Transaction Split Lines to Accounts Receivable Must Include a Customer on That Split Line." sync error.](https://hub.acctivate.com/articles/troubleshoot/synchronization/transaction-split-lines-to-accounts-receivable-must-include-a-customer-on-that-split-line)
- [Resolving a missing journal entry in Quickbooks.](https://hub.acctivate.com/articles/missing-journal-entry-in-quickbooks)
- [Resolving customers getting recreated after merging in QuickBooks.](https://hub.acctivate.com/articles/customers-recreated-after-merging-in-quickbooks)
- [Resolving duplicate payments showing up in QuickBooks or Acctivate.](https://hub.acctivate.com/articles/duplicate-payments-found-in-quickbooks)
- [What do I do if I cannot Sync to QuickBooks if it's Closed but the Integrated Application Certificate is Set?](https://hub.acctivate.com/articles/update-quickbooks-file-location)
- [Resolving “Missing Account” Journal sync error.](https://hub.acctivate.com/articles/missing-account-journal-synchronization-error)
- [Resolving "The invoice uses tax inclusive prices, but the 'Allow tax inclusive (gross) prices and costs to be entered' QuickBooks preference is not enabled" sync error.](https://hub.acctivate.com/articles/allow-tax-inclusive-prices)
- [Resolving 'Could not determine which sales account to use... for tax rounding discrepancies. Please create in QuickBooks an Other Charge Item named “Tax Discrepancy” ' Sync Errors](https://hub.acctivate.com/articles/how-to-clear-tax-discrepancy-sync-errors)
- [Resolving the 'Please create in QuickBooks an Other Charge Item named "Purchase Tax Discrepancy", then synchronize again.' Sync Error.](https://hub.acctivate.com/articles/purchase-tax-discepancy-sync-error)
- [Why aren't all customers syncing over to QuickBooks?](https://hub.acctivate.com/articles/customer-list-sync)
- [Resolving an invalid certificate error when attempting a sync to QuickBooks.](https://hub.acctivate.com/articles/resolve-invalid-certificate-error)
- [Invoice Sync Error: "Error: could not load string. Check status."](https://hub.acctivate.com/articles/error-could-not-load-string.-check-status)
- ["Error while connecting to QuickBooks Could not create QBFC Session Manager" when syncing](https://hub.acctivate.com/articles/error-while-connecting-to-quickbooks-could-not-create-qbfc-session-manager-when-syncing)
- [Missing Invoice: Invoices Not Syncing from Acctivate to QuickBooks](https://hub.acctivate.com/articles/invoice-not-syncing-to-quickbooks)
- [Resolving Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable”?](https://hub.acctivate.com/articles/product-class-sync-error-cannot-use-sales-or-purchase-mod-aggregate-when-the-item-is-reimbursable)

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## QuickBooks Online

- [QuickBooks Online Sync error: "Subscription period has ended or canceled or there was a billing problem.."](https://hub.acctivate.com/articles/quickbooks-online-sync-error-subscription-period-has-ended-or-canceled-or-there-was-a-billing-problem)
- ['Acctivate is no longer connected to QuickBooks Online' or 'Could not get Intuit access token: HTTP 400' error](https://hub.acctivate.com/articles/acctivate-is-no-longer-connected-to-quickbooks-online)
- ["Could not find CreditMemo with ID" error when voiding an invoice or credit memo invoice](https://hub.acctivate.com/articles/could-not-find-creditmemo-with-id-error-when-voiding-a-credit-memo-invoice)
- [Why are expenses on Vendor Bills being marked billable in QuickBooks?](https://hub.acctivate.com/articles/expenses-on-vendor-bills-being-marked-billable)
- [Troubleshooting Sync Warnings "Invoice...has changed" in QuickBooks Online](https://hub.acctivate.com/articles/troubleshooting-sync-warnings-invoice...has-changed-in-quickbooks-online)
- [Why does updating an invoice in Acctivate fail with a closed period error from QuickBooks Online?](https://hub.acctivate.com/articles/updating-an-invoice-in-acctivate-fail-with-a-closed-period-error-from-quickbooks-online)
- [Error: "The account period has closed and the account books cannot be updated through the QBO Services API"](https://hub.acctivate.com/articles/the-account-period-has-closed-and-the-account-books-cannot-be-updated-through-through-the-qbo-services-api)
- [Resolving Invalid Email Address Sync Errors: Error Email Address does not conform to the syntax rules of RFC 822](https://hub.acctivate.com/articles/resolving-error-email-address-does-not-conform-to-the-syntax-rules-of-rfc-822)
- [Resolving the QuickBooks Online sync error "Do you also want to update existing sales transactions to use the new sales account?"](https://hub.acctivate.com/articles/sync-error-do-you-also-want-to-update-existing-sales-transactions)
- [QuickBooks Online Sync Error "BadRequest. Details: Duplicate Document Number Error : You must specify a different number. This number has already been used."](https://hub.acctivate.com/articles/quickbooks-online-sync-error-details-duplicate-document-number)
- [Resolving Sync Error 'Element contains invalid characters'](https://hub.acctivate.com/articles/element-contains-invalid-characters)
- [Duplicate Journal Matching in QuickBooks Online companies](https://hub.acctivate.com/articles/duplicate-journal-matching-in-quickbooks-online-companies)
- [Resolving QuickBooks Online sync errors due to a Journal Number already being used.](https://hub.acctivate.com/articles/resolving-quickbooks-online-sync-errors-due-to-a-journal-number-already-being-used)
- ["You can only use one foreign currency per transaction." error when syncing with QuickBooks online.](https://hub.acctivate.com/articles/one-foreign-currency-per-transaction-error)

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## Mobile WMS

- ["Could not find product" error on Acctivate Mobile.](https://hub.acctivate.com/articles/could-not-find-product-message-in-acctivate-mobile)
- [How do I fix the "ACCTivatePath not set" error for Acctivate Mobile?](https://hub.acctivate.com/articles/acctivatepath-not-set-for-mobile)
- ["Access to the path....is Denied" is received whenever browsing to the Acctivate mobile webpage](https://hub.acctivate.com/articles/access-to-the-path-is-denied-acctivate-mobile-webservice)
- [SSL Certification error with Acctivate Mobile WMS](https://hub.acctivate.com/articles/ssl-certification-error-with-acctivate-mobile-wms)
- [Why can't Acctivate Mobile WMS connect to the server?](https://hub.acctivate.com/articles/why-cant-acctivate-mobile-connect-to-the-server)
- [How do I Troubleshoot Error 500.19?](https://hub.acctivate.com/articles/mobile-handheld-webpage)
- [Why is http://ServerName/ACCTHandheld defaulting to a Bing Search?](https://hub.acctivate.com/articles/installing-acctivate-mobile-defaults-to-a-bing-search)
- [Why am I getting "There was no endpoint listening at..." when printing from Mobile Device?](https://hub.acctivate.com/articles/there-was-no-endpoint-listening-at)
- [How do I resolve "Generic Failure" error when trying to configure mobile printers](https://hub.acctivate.com/articles/generic-failure-error-when-trying-to-configure-mobile-printers)
- [Why is my new company not showing up on Acctivate Mobile?](https://hub.acctivate.com/articles/new-company-not-showing-up-on-acctivate-mobile)
- [Resolving “HTTP 404.17 – Not Found”](https://hub.acctivate.com/articles/http-404.17-not-found-after-updating-acctivate-mobile)
- [What to do if localhost/accthandheld is blank](https://hub.acctivate.com/articles/localhost-accthandheld-is-blank)
- [Why Do I Receive a Timeout Error When Attempting to Print Documents From Acctivate Mobile?](https://hub.acctivate.com/articles/troubleshoot/mobile/receive-a-timeout-error-when-attempting-to-print-from-mobile)
- [HTTP Error 404.3 - Not Found error received loading Mobile webservice](https://hub.acctivate.com/articles/http-error-404.3-not-found-error-received-loading-mobile-webservice)
- [Why am I receiving an "Unable to locate required IIS components" error when installing Acctivate mobile?](https://hub.acctivate.com/articles/web-server-requirements)
- [Troubleshooting Mobile Printing.](https://hub.acctivate.com/articles/troubleshoot-mobile-printing)
- [Acctivate Mobile webservice returns an error stating Acct.ini does not exist](https://hub.acctivate.com/articles/acct.ini-does-not-exist-browsing-mobile-webservice)
- [Why am I getting an "ERR\_NAME\_NOT\_RESOLVED"/"Name Resolution Failure" on Acctivate mobile for Android?](https://hub.acctivate.com/articles/why-am-i-getting-name-res-failure)
- ["The network name cannot be found." when opening Acctivate Mobile](https://hub.acctivate.com/articles/network-name-cannot-be-found-acctivate-mobile)
- ['Access to the path "\\\\SERVER\\Acctivate\\Data\\\_AcctQ.ini" is denied' when opening Acctivate Mobile](https://hub.acctivate.com/articles/access-to-the-path-is-denied-acctivate-mobile)
- ["Could not write to file..." error during Windows Mobile device installation of Acctivate](https://hub.acctivate.com/articles/could-not-write-to-file-mobile)
- [Internet Information Services (IIS) Manager: The process cannot access the file because it is being used by another process.](https://hub.acctivate.com/articles/iis-manager-is-used-by-another-process)
- [Resolving the error "Could not load company data" when trying to access mobile.](https://hub.acctivate.com/articles/resolving-the-error-could-not-load-company-data-when-trying-to-access-mobile)
- [Testing barcodes for use in Acctivate Mobile.](https://hub.acctivate.com/articles/test-barcodes)
- [How can I fix an incorrect web service URL in the "Setup Mobile Device" menu?](https://hub.acctivate.com/articles/how-can-i-fix-an-incorrect-web-service-url-in-the-setup-mobile-device-menu)

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## Web Store Integration

- [Why is Tax Not Coming in from the Web Store?](https://hub.acctivate.com/articles/configure-webstore-tax-conversion)
- [Resolving "Unknown payment method..." on a web store import.](https://hub.acctivate.com/articles/unknown-payment-method-webstore-import)
- [My Webstore Has Different Fulfillment Channels, Xpaths And Other Common Webstore Issues](https://hub.acctivate.com/articles/common-webstore-issues-and-xpaths)
- [Skipping web order number in the webstore import](https://hub.acctivate.com/articles/skipping-web-order-number-in-the-webstore-import)
- [Resolving Webstore sync error: Webservice returned zero length data](https://hub.acctivate.com/articles/webstore-sync-error-webservice-returned-zero-length-data)
- [Resolving the "Access Denied" error when running the Magento webstore sync.](https://hub.acctivate.com/articles/access-denied-error-when-running-the-magento-webstore-sync)
- [Resolving the BigCommerce Shipment Export “Items” error.](https://hub.acctivate.com/articles/bigcommerce-shipment-export-items-error)
- [Resolving the Magento web store Shipment export error.](https://hub.acctivate.com/articles/magento-web-store-shipment-export-error)
- [Troubleshooting Web Store Sync Error “The underlying connection was closed: An unexpected error occurred on a send.”?](https://hub.acctivate.com/articles/webstore-sync-error-underlying-connection-was-closed)
- [Shopify returned exception: An item cannot be active at more than one location if one of them is a fulfillment service location.](https://hub.acctivate.com/articles/shopify-inventory-export-exception)
- [Disabling Business Alert warnings for web store.](https://hub.acctivate.com/articles/disable-alert-warnings-for-webstore)

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## EDI

- [Why do I see “Connection attempt failed…” when downloading or uploading EDI files via FTP or sFTP?](https://hub.acctivate.com/articles/why-do-i-see-connection-attempt-failed-when-downloading-or-uploading-edi-files-via-ftp-or-sftp)
- [Why Can't I Find my EDI 850 Orders in the Process EDI Window?](https://hub.acctivate.com/articles/troubleshoot/edi/unable-to-find-my-edi-850-orders-in-the-process-edi-window)
- [Why is Acctivate not creating the Advance Ship Notice - 856?](https://hub.acctivate.com/articles/acctivate-is-not-creating-the-advance-ship-notice-856)
- [Why is the FTP EDI Folder Not Importing in Transactions?](https://hub.acctivate.com/articles/troubleshoot-ftp-edi-folder)
- [What does the message "The given path's format is not supported" mean for my FTP EDI folder?](https://hub.acctivate.com/articles/the-given-paths-format-is-not-supported-ftp-edi-folder)
- ["Cannot set workflow status to Shipped (S) due to the current order status of Completed (C)" when importing an EDI Shipment (945)](https://hub.acctivate.com/articles/edi-shipment-import-fails-due-to-workflow-status)
- [Why am I receiving duplicate EDI 810 lines?](https://hub.acctivate.com/articles/duplicate-edi-810-lines)

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## Reports

- [How do I keep from having the bookmarks sidebar open when I open a pdf file in Adobe Acrobat?](https://hub.acctivate.com/articles/adobe-pdf-viewer-bookmarks)
- [Nothing prints after I click the print icon in the Enter Assemblies or Enter Transfers window](https://hub.acctivate.com/articles/nothing-prints-after-i-click-the-print-icon-in-the-enter-assemblies-or-enter-transfers-window)
- [Why is Acctivate crashing when printing sales order forms?](https://hub.acctivate.com/articles/acctivate-crashing-when-printing-sales-order-forms)
- ["Unable to open a connection to the database to run the report." error when trying to run a report](https://hub.acctivate.com/articles/unable-to-open-a-connection-to-the-database-to-run-the-report)
- [Why are graphs not appearing on Dashboard Reports?](https://hub.acctivate.com/articles/graphs-dont-appear-on-dashboard-reports)
- [Why is my report printing random characters?](https://hub.acctivate.com/articles/how-to-fix-a-report-that-is-printing-random-characters)
- [What if Report headers are truncated when exporting to Excel?](https://hub.acctivate.com/articles/report-headers-may-be-truncated-when-exporting-to-excel)
- [Why am I getting "The page size was not large enough" for reports?](https://hub.acctivate.com/articles/the-page-size-was-not-large-enough-for-reports)
- [Why am I Prompted for a Password when I Preview a Custom Report in Acctivate?](https://hub.acctivate.com/articles/prompted-for-a-password-when-previewing-a-custom-report-in-acctivate)
- [Why am I receiving the error from Crystal Reports: "Too many items have been given to this array"?](https://hub.acctivate.com/articles/error-from-crystal-reports-too-many-items-have-been-given-to-this-array)
- [Resolving a Custom Reports Error or Binding Error for CYMA?](https://hub.acctivate.com/articles/binding-error-running-custom-report)
- [Resolving Page Size Issues on Reports](https://hub.acctivate.com/articles/resolve-page-size-issues-on-reports)
- [Resolving error "No reports defined for document type 'Business Activity Form'."](https://hub.acctivate.com/articles/no-reports-defined-for-document-type)
- ["Could not load file or assembly CrystalDecisions.CrystalReports.Engine" or "The type initializer for Crystal..." exceptions when running reports.](https://hub.acctivate.com/articles/resolving-exception-using-reports)
- [Resolving a "Could not load file or assembly. Access is denied" exception](https://hub.acctivate.com/articles/could-not-load-file-or-assembly)
- [Resolving "Invalid TLV Error" when Running Custom Reports.](https://hub.acctivate.com/articles/invalid-tlv-error-running-custom-report)
- [Error running report. Can't find u25total.dll file received when attempting to run a custom report.](https://hub.acctivate.com/articles/error-running-report.-cant-find-u25total.dll-file-received-when-attempting-to-run-a-custom-report)
- [Configure Acctivate to use an older version of Crystal Reports Runtime Engine](https://hub.acctivate.com/articles/how-to-configure-acctivate-to-run-an-older-crystal-reports-runtime-engine)
- [Why isn't Crystal Reports Locating All Database Views or New Fields?](https://hub.acctivate.com/articles/crystal-reports-database-views)
- [Crystal Reports error "Page Header plus Page Footer is too large for the page"](https://hub.acctivate.com/articles/crystal-reports-error-page-header-plus-page-footer-is-too-large-for-the-page)
- [Resolving Long Report Preview Loading Times.](https://hub.acctivate.com/articles/report-preview-loading-time)
- [Why am I getting "printer - error" when printing from Acctivate?](https://hub.acctivate.com/articles/resolve-printer-error-message)
- [Why are my barcodes printing text?](https://hub.acctivate.com/articles/barcode-prints-incorrectly)
- [How to resolve reports printing cut off?](https://hub.acctivate.com/articles/how-to-resolve-reports-printing-cut-off)
- [Redirect Printer is not appearing as a device on Remote Desktop Server](https://hub.acctivate.com/articles/redirect-printer-is-not-appearing-in-remote-desktop-server)
- [How do I Enable Verbose Logging for Printer Issues?](https://hub.acctivate.com/articles/verbose-printer-logging)

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## Database

- [Why do SQL Server logs show “A significant part of SQL Server process memory has been paged out”?](https://hub.acctivate.com/articles/why-do-sql-server-logs-show-a-significant-part-of-sql-server-process-memory-has-been-paged-out)
- [Troubleshooting “Execution Timeout Expired” and “Query Timeout Expired” Errors Using SSMS](https://hub.acctivate.com/articles/execution-timeout-expired-query-timeout-expired-errors)
- [CREATE DATABASE permission denied in database 'master' during create company process](https://hub.acctivate.com/articles/create-database-permission-denied-error)
- [What if I cannot find a Created ODBC Connection?](https://hub.acctivate.com/articles/cant-find-created-odbc)
- [Why does the SQL service not restart after rebooting even when set to automatically restart?](https://hub.acctivate.com/articles/sql-service-doesnt-automatically-restart)
- [Resolving error 'Restore failed for Server 'servername\\instancename'.](https://hub.acctivate.com/articles/restore-failed-for-server-database-property-not-set)
- [Resolving Error Running Database Update: "Create Failed for Index..."?](https://hub.acctivate.com/articles/error-running-database-update)
- [What do I do if I get a "Could not allocate space" error when posting transactions?](https://hub.acctivate.com/articles/could-not-allocate-space-message-received-posting-invoices)
- [Resolving a "Backup Failed..." Sector Size Error.](https://hub.acctivate.com/articles/backup-failed-sector-size-error-when-restoring-a-backup-file-in-database-maintenance)
- [Why am I getting "Failed to connect to server {ServerComputerName}\\{SQLServerInstance}" after restarting server?](https://hub.acctivate.com/articles/failed-to-connect-to-server-after-restarting-server)
- [Resolving (80040CA9) error when backing up the Database.](https://hub.acctivate.com/articles/resolve-80040ca9-error-backing-up)
- [What are Common Causes for “Could Not Connect to SQL Server”?](https://hub.acctivate.com/articles/troubleshoot/installation/what-are-common-causes-for-could-not-connect-to-sql-server)
- [Why can't I create a new or test company in my RightNetworks environment?](https://hub.acctivate.com/articles/create-a-new-or-test-company-in-rightnetworks)
- [Why is My Database "Read-Only" After Moving to a New Driver Location?](https://hub.acctivate.com/articles/resolve-read-only-database-exception)
- [Resolving the message "This Backup File Contains 10 Backup Sets"](https://hub.acctivate.com/articles/this-backup-file-contains-10-backup-sets)
- [Resolving the error: "Not enough storage is available to process this command"?](https://hub.acctivate.com/articles/not-enough-storage-is-available-to-process-this-command)
- [Resolving "You must log in as an active user with SysAdmin permissions to upgrade the database."](https://hub.acctivate.com/articles/unable-to-update-database)
- [SQL Server user account locked out](https://hub.acctivate.com/articles/sql-server-user-account-locked-out)
- [Troubleshooting performance problems.](https://hub.acctivate.com/articles/troubleshoot-performance-problems)
- [Reducing the size of a Database Transaction Log file.](https://hub.acctivate.com/articles/sql-server-database-log-file-growth)
- [Accessing SQL Server Configuration Manager if it's not on the Computer.](https://hub.acctivate.com/articles/add-sql-server-configuration-manager-to-the-computer)
- [Resolving "The backup directory was not found on the server" when backing up Acctivate](https://hub.acctivate.com/articles/the-backup-directory-was-not-found-on-the-server)

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## Imports

- [Why is the Inventory section missing when using the Import Data Utility?](https://hub.acctivate.com/articles/why-is-the-inventory-section-missing-when-using-the-import-data-utility)
- [Why am I getting a "Product Class: Product Class is ambiguous" error?](https://hub.acctivate.com/articles/product-class-is-ambiguous-error)
- ["Date must be formatted in the system's short date/time format" during an import](https://hub.acctivate.com/articles/date-must-be-formatted-in-the-systems-short-date/time-format)
- [Troubleshooting various Import data tool issues](https://hub.acctivate.com/articles/excel-issues-with-import-data-utility)
- [Why am I getting "file could not be loaded" when I import sales orders?](https://hub.acctivate.com/articles/import-sales-order-error)
- [Why am I getting "Cannot Open Spreadsheet" Error When Attempting to Import data from an Excel File?](https://hub.acctivate.com/articles/import-data/excel/cannot-open-spreadsheet)
- [Why am I Getting "More than One Record Returns and Recordset was Not Opened in Batch Mode" on the Product Import?](https://hub.acctivate.com/articles/more-than-one-record-returns-and-recordset-was-not-opened-in-batch-mode)
- [Resolving "Default Tax Code has not been set" message importing sales orders.](https://hub.acctivate.com/articles/default-tax-code-has-not-been-set-message-importing-sales-orders)
- ["Too many field defined." when importing a spreadsheet](https://hub.acctivate.com/articles/why-do-i-get-too-many-field-defined.-when-importing-a-spreadsheet)
- ["Check that the mapping for this import matches with the field names in the import file." during a sales order import.](https://hub.acctivate.com/articles/no-value-given-for-one-or-more-required-parameters-during-a-sales-order-import)
- [Provider cannot be found. It may not be properly installed. Error 3706 : 0xE7A](https://hub.acctivate.com/articles/provider-cannot-be-found.-it-may-not-be-properly-installed.-error-3706-0xe7a)
- [Preventing Excel from removing leading zeros in product id or upc.](https://hub.acctivate.com/articles/stop-excel-from-removing-leading-zeros)

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## Email

- [Resolving the 25 email limitation when using GoDaddy for sending email.](https://hub.acctivate.com/articles/25-email-limitation-using-godaddy)
- [Resolving "Failure sending mail" error when sending email from Acctivate using SMTP.](https://hub.acctivate.com/articles/failure-sending-mail-error-when-sending-email-from-acctivate-using-smtp)
- [Resolving "The SMTP server requires a secure connection" Email Error.](https://hub.acctivate.com/articles/smtp-server-requires-a-secure-connection-email-error)
- ["This message cannot be sent because Acctivate's email settings have not been configured."](https://hub.acctivate.com/articles/this-message-cannot-be-sent-because-acctivates-email-settings-have-not-been-configured)
- [Resolving Http 400 "Token has been expired or revoked" error when emailing through Acctivate](https://hub.acctivate.com/articles/resolving-http-400-token-has-been-expired-or-revoked-error-when-emailing-through-acctivate)
- [Error sending message: Error sending message. MS365 returned status 403...](https://hub.acctivate.com/articles/error-sending-message-error-sending-message.-ms365-returned-status-403)
- [Troubleshooting 'Error sending message. MS365 returned status 404: Resource could not be discovered.'](https://hub.acctivate.com/articles/ms365-returned-status-404-resource-could-not-be-discovered)
- [Creating App Passwords for Microsoft 365 Email with Multi-Factor Authentication (MFA) enabled](https://hub.acctivate.com/articles/creating-app-passwords-on-your-microsoft-365-account-to-use-in-acctivate)
- [Locating temporary file location for email attachments.](https://hub.acctivate.com/articles/temporary-file-location-for-email-attachments)

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## Integrations

- [How to resolve the “Could not authorize card: User authentication failed. The account or API user is inactive” error.](https://hub.acctivate.com/articles/fix-could-not-authorize-card-user-authentication-failed)
- ["Could not send order to the shipping workstation" when sending an order to ShipStation.](https://hub.acctivate.com/articles/could-not-send-order-to-the-shipping-workstation)
- [How to resolve Http status returned from ShipStation: Payment Required (402)](https://hub.acctivate.com/articles/shipstation-payment-required-402-error)
- [Troubleshooting SmartVault File Attachment Issues](https://hub.acctivate.com/articles/troubleshooting-smartvault-file-attachment-issues)
- [Why did I Receive "Transactions of this market type cannot be processed on this system"?](https://hub.acctivate.com/articles/transactions-of-this-market-type-cannot-be-processed-on-this-system)
- [Common Errors Returned by Avalara.](https://hub.acctivate.com/articles/common-errors-returned-by-avalara)
- [Why isn't CYMA opening from within Acctivate?](https://hub.acctivate.com/articles/troubleshoot/opening-cyma-from-within-acctivate)
- [Why am I Unable to Connect My Avalara Account with Acctivate?](https://hub.acctivate.com/articles/unable-to-connect-avalara-with-acctivate)
- [Resolving "Sales Tax Entity/Use Code is not set..." when saving a sales order with AvaTax.](https://hub.acctivate.com/articles/sales-tax-entity-use-code-is-not-set)
- [Error returned from ShipStation: Object reference not set to an instance of an object.](https://hub.acctivate.com/articles/error-returned-from-shipstation-object-reference-not-set-to-an-instance-of-an-object)
- [SmartVault integration issues](https://hub.acctivate.com/articles/smartvault-attach-and-view-issues)
- [Unable to retrieve list of attachments from Microsoft 365: Could not refresh OneDrive access token](https://hub.acctivate.com/articles/refresh-onedrive-access-token-error)
- [Deleting a file stored in OneDrive](https://hub.acctivate.com/articles/deleting-a-file-stored-in-onedrive)

See less ▼

- [Getting Started](https://hub.acctivate.com/articles/getting-started#main-content)

    - [Basics](https://hub.acctivate.com/articles/getting-started#basics)
    - [User Interface](https://hub.acctivate.com/articles/getting-started#user-interface)
    - [Manager windows](https://hub.acctivate.com/articles/getting-started#manager-windows)
    - [List windows](https://hub.acctivate.com/articles/getting-started#list-windows)
    - [Transaction windows](https://hub.acctivate.com/articles/getting-started#transaction-windows)
    - [License and Users](https://hub.acctivate.com/articles/getting-started#license-and-users)
    - [Email](https://hub.acctivate.com/articles/getting-started#email)
    - [Getting Help](https://hub.acctivate.com/articles/getting-started#getting-help)
- [Installation](https://hub.acctivate.com/articles/installation#main-content)

    - [Acctivate](https://hub.acctivate.com/articles/installation#acctivate)
    - [Database Server](https://hub.acctivate.com/articles/installation#database-server)
    - [Mobile WMS Setup](https://hub.acctivate.com/articles/installation#mobile-wms-setup)
    - [Software Updates](https://hub.acctivate.com/articles/installation#software-updates)
    - [Email Setup](https://hub.acctivate.com/articles/installation#email-setup)
    - [Remote Access](https://hub.acctivate.com/articles/installation#remote-access)
- [Configuration](https://hub.acctivate.com/articles/configuration#main-content)

    - [Basics](https://hub.acctivate.com/articles/configuration#basics)
    - [Users](https://hub.acctivate.com/articles/configuration#users)
    - [Company Info](https://hub.acctivate.com/articles/configuration#company-info)
    - [Customers](https://hub.acctivate.com/articles/configuration#customers)
    - [Sales Orders](https://hub.acctivate.com/articles/configuration#sales-orders)
    - [Inventory](https://hub.acctivate.com/articles/configuration#inventory)
    - [Custom Fields](https://hub.acctivate.com/articles/configuration#custom-fields)
    - [Email Message Templates](https://hub.acctivate.com/articles/configuration#email-message-templates)
    - [Services](https://hub.acctivate.com/articles/configuration#services)
- [Inventory](https://hub.acctivate.com/articles/inventory#main-content)

    - [Products](https://hub.acctivate.com/articles/inventory#products)
    - [Costing](https://hub.acctivate.com/articles/inventory#costing)
    - [Prices and Units](https://hub.acctivate.com/articles/inventory#prices-and-units)
    - [Warehouses and Locations](https://hub.acctivate.com/articles/inventory#warehouses-and-locations)
    - [Lot Numbers](https://hub.acctivate.com/articles/inventory#lot-numbers)
    - [Inventory Manager](https://hub.acctivate.com/articles/inventory#inventory-manager)
    - [Receipts](https://hub.acctivate.com/articles/inventory#receipts)
    - [Assemblies](https://hub.acctivate.com/articles/inventory#assemblies)
    - [Kits and Assortments](https://hub.acctivate.com/articles/inventory#kits-and-assortments)
    - [Landed Cost](https://hub.acctivate.com/articles/inventory#landed-cost)
    - [Transfers](https://hub.acctivate.com/articles/inventory#transfers)
    - [Adjustments](https://hub.acctivate.com/articles/inventory#adjustments)
    - [Counts](https://hub.acctivate.com/articles/inventory#counts)
    - [Reports](https://hub.acctivate.com/articles/inventory#reports)
- [Purchasing](https://hub.acctivate.com/articles/purchasing#main-content)

    - [Purchase Orders](https://hub.acctivate.com/articles/purchasing#purchase-orders)
    - [Purchase Order Manager](https://hub.acctivate.com/articles/purchasing#purchase-order-manager)
    - [Purchase Invoices](https://hub.acctivate.com/articles/purchasing#purchase-invoices)
    - [Vendors](https://hub.acctivate.com/articles/purchasing#vendors)
- [Customers](https://hub.acctivate.com/articles/customers#main-content)

    - [Customers](https://hub.acctivate.com/articles/customers#customers)
    - [Locations](https://hub.acctivate.com/articles/customers#locations)
    - [Credit & Terms](https://hub.acctivate.com/articles/customers#credit-terms)
    - [Pricing](https://hub.acctivate.com/articles/customers#pricing)
    - [Broadcast Email](https://hub.acctivate.com/articles/customers#broadcast-email)
- [Sales](https://hub.acctivate.com/articles/sales#main-content)

    - [Orders](https://hub.acctivate.com/articles/sales#orders)
    - [Sales Order Manager](https://hub.acctivate.com/articles/sales#sales-order-manager)
    - [Picking](https://hub.acctivate.com/articles/sales#picking)
    - [Drop Shipments](https://hub.acctivate.com/articles/sales#drop-shipments)
    - [Sales Tax](https://hub.acctivate.com/articles/sales#sales-tax)
    - [Packaging](https://hub.acctivate.com/articles/sales#packaging)
    - [Shipping](https://hub.acctivate.com/articles/sales#shipping)
    - [Invoices](https://hub.acctivate.com/articles/sales#invoices)
    - [Payments](https://hub.acctivate.com/articles/sales#payments)
    - [Credits](https://hub.acctivate.com/articles/sales#credits)
- [Business Activities](https://hub.acctivate.com/articles/business-activities#main-content)

    - [Business Activities](https://hub.acctivate.com/articles/business-activities#business-activities)
    - [Business Alerts](https://hub.acctivate.com/articles/business-activities#business-alerts)
- [QuickBooks](https://hub.acctivate.com/articles/quickbooks#main-content)

    - [Basics](https://hub.acctivate.com/articles/quickbooks#basics)
    - [QuickBooks Online](https://hub.acctivate.com/articles/quickbooks#quickbooks-online)
    - [QuickBooks Desktop](https://hub.acctivate.com/articles/quickbooks#quickbooks-desktop)
- [Mobile WMS](https://hub.acctivate.com/articles/mobile-wms#main-content)

    - [Basics](https://hub.acctivate.com/articles/mobile-wms#basics)
    - [Picking](https://hub.acctivate.com/articles/mobile-wms#picking)
    - [Receiving](https://hub.acctivate.com/articles/mobile-wms#receiving)
    - [Counts](https://hub.acctivate.com/articles/mobile-wms#counts)
    - [Assemblies](https://hub.acctivate.com/articles/mobile-wms#assemblies)
- [Web Store Integrations](https://hub.acctivate.com/articles/web-store-integrations#main-content)

    - [Basics](https://hub.acctivate.com/articles/web-store-integrations#basics)
    - [Templates and Options](https://hub.acctivate.com/articles/web-store-integrations#templates-and-options)
- [EDI](https://hub.acctivate.com/articles/edi#main-content)

    - [Basics](https://hub.acctivate.com/articles/edi#basics)
    - [Orders - 850](https://hub.acctivate.com/articles/edi#orders-850)
    - [Shipments - 856](https://hub.acctivate.com/articles/edi#shipments-856)
    - [Invoices - 810](https://hub.acctivate.com/articles/edi#invoices-810)
    - [Warehouse - 940/945](https://hub.acctivate.com/articles/edi#warehouse-940-945)
- [Reports](https://hub.acctivate.com/articles/reports#main-content)

    - [Basics](https://hub.acctivate.com/articles/reports#basics)
    - [Standard Reports](https://hub.acctivate.com/articles/reports#standard-reports)
    - [Crystal Reports](https://hub.acctivate.com/articles/reports#crystal-reports)
    - [Excel](https://hub.acctivate.com/articles/reports#excel)
- [Database](https://hub.acctivate.com/articles/database#main-content)

    - [Basics](https://hub.acctivate.com/articles/database#basics)
    - [Backup & Restore](https://hub.acctivate.com/articles/database#backup-restore)
    - [Microsoft SQL Server](https://hub.acctivate.com/articles/database#microsoft-sql-server)
    - [Imports](https://hub.acctivate.com/articles/database#imports)
- [Troubleshoot](https://hub.acctivate.com/articles/troubleshoot#main-content)

    - [General](https://hub.acctivate.com/articles/troubleshoot#general)
    - [Installation](https://hub.acctivate.com/articles/troubleshoot#installation)
    - [Inventory](https://hub.acctivate.com/articles/troubleshoot#inventory)
    - [Purchasing](https://hub.acctivate.com/articles/troubleshoot#purchasing)
    - [Sales](https://hub.acctivate.com/articles/troubleshoot#sales)
    - [Shipping](https://hub.acctivate.com/articles/troubleshoot#shipping)
    - [QuickBooks Desktop](https://hub.acctivate.com/articles/troubleshoot#quickbooks-desktop)
    - [QuickBooks Online](https://hub.acctivate.com/articles/troubleshoot#quickbooks-online)
    - [Mobile WMS](https://hub.acctivate.com/articles/troubleshoot#mobile-wms)
    - [Web Store Integration](https://hub.acctivate.com/articles/troubleshoot#web-store-integration)
    - [EDI](https://hub.acctivate.com/articles/troubleshoot#edi)
    - [Reports](https://hub.acctivate.com/articles/troubleshoot#reports)
    - [Database](https://hub.acctivate.com/articles/troubleshoot#database)
    - [Imports](https://hub.acctivate.com/articles/troubleshoot#imports)
    - [Email](https://hub.acctivate.com/articles/troubleshoot#email)
    - [Integrations](https://hub.acctivate.com/articles/troubleshoot#integrations)

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Acctivate Knowledge Base

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