Troubleshoot
General
- How can I resolve Acctivate being blurry or text being small on certain monitors?
- Why will Acctivate will not maximize?
- Troubleshooting an "Either BOF or EOF is True..." error
- Why am I unable to scroll using the mouse wheel in Acctivate?
- What do I do if I am unable to start Acctivate?
- Resolving error “Component '…' or one of its dependencies not correctly registered: a file is missing or invalid.”
- How to resolve the "Cannot connect to server..." error when opening Acctivate.
- Resolving a "Side-by-Side" Error in Acctivate.
- Resolving “Unable to login to database server” on Workstations.
- Resolving "Acctivate is already running."
- Why do I get an "Out of Memory" error when opening multiple windows in Acctivate?
- Resolving run-time error "The network path was not found."
- What to do if I can't access my Acctivate user account?
- Resolving the "Acctivate Data Source Not Found" Error?
- Resolving the "Login failed for user 'sa'..." error.
- Why am I getting the error "The network name cannot be found"?
- Resolving the "Linked item is not in the database..." message when creating a new note.
- Resolving the "Unable to load database components" error on workstations.
- Resolving the "Connection to the server was lost" Error.
- What Do I Do if Workstations Are Not Able to Connect to the Database?
- What do I do If Help Is Not Displayed After Pressing F1 or Clicking the Help Menu?
- Why am I receiving "Could not connect to SQL" the first time I try and launch Acctivate?
- Unable to connect to Evaluation Environment.
- Resolving CYMA error "Could not find server '(server)' in sys.servers..."
- Resolving error “Class not registered. You need the following file to be installed on your machine.MSSTDFMT.DLL”
- Why Are Quick Filters Not Saving in Manager windows?
- Resolving the error "Execute with results failed for Database ‘Acctivate.'"
- “Cannot Open Databases for Company…” on CYMA workstation
- Resolving the "UFL 'u2lgl' that implements.." error?
- Why am I seeing strange symbols throughout the program or in emails?
- How to Enable or Disable the Icon Bar
- Why is Acctivate displaying in Foreign Characters?
- Resolving a 'Cannot find an unused ... Number' Error.
- Simplified Sales, Purchasing, and Packaging menus
- "View Product" button is missing
- User doesn't display in the Business Activity Time Employee list
- Removing a company name entry from the login window.
- Changing the height of the lookup window grids.
Installation
- Resolving "CYMAX.OCX" is not properly registered when opening the CYMA version of Acctivate.
- Error code 858C001E during Acctivate server installation
- Resolve "There is not enough space on the disk" error when starting up Acctivate.
- Error 80072EE7 when installing Acctivate
- "Error connecting to Acctivate database: Provider cannot be found" during Mobile WMS installation
- Resolving "The previous installation has not completed yet" message when installing Acctivate.
- Resolving the "Cannot initialize the data source object of OLE DB provider "MSDASQL" for linked server ..." error
- Why Am I Getting The "Run-Time error – 2147024843 (80070035)" Error After Changing the Name of the Server?
- Resolving the Error "The user name or password is incorrect" when trying to login to a workstation
- Why can't I run the Acctivate installation file after downloading it?
- Resolving a "Permission denied" error when upgrading the database.
- Resolving the Microsoft Visual C++ Runtime Library error in Acctivate.
- Resolving installation error: "Please install a version of Microsoft SQL Server (2005 or later) that is supported on your operating system and run Acctivate setup again."
- "Unable to locate required IIS components" during Acctivate Mobile installation
- Error Code: 80091007 during install
- Resolving error code 80070005 when installing or updating Acctivate.
- Resolving error code 80070643 when installing or updating Acctivate.
- "Parser Returned Error 0x80004005" when trying to run Acctivate or update Acctivate
- Resolving "Run-time error '-2146232799 (80131621)': Could not create Acctivate business logic object: New ACCTivateApp.ComInterop Automation error when installing or updating Acctivate.
- Resolving 'Missing VIEW.DDF file' Message After Acctivate/ CYMA Migration
- Resolving error code 84BE0BC2 when installing Acctivate on a new server.
- Resolving error code 80070666 when installing or updating Acctivate.
- What do I do if I receive an installation error code that isn't documented in the knowledge base?
- Resolving error code 80070652 when installing or updating Acctivate
- Install error code 84BC06AA
- Resolving "Windows installer coordinator" hanging when trying to install or update Acctivate.
- Error Code 80072EE2 During Acctivate Installation
- Installation Error 80070002
- Installation Error Code: 00000646
- Anti-Virus realtime scanning causes performance issues
- Resolving error code 80070490 when installing Acctivate
Inventory
- Why am I unable to void an inventory session due to a closing date?
- Error 0x80131904: Maximum stored procedure, function, trigger, or view nesting level exceeded (limit 32).
- Resolving "Posting a Landed Cost Transaction is not Allowed..."
- Fixing a posted Assembly with wrong quantity.
- Could not post Inventory Transaction: One or more locations are missing on the detail line.
- Why is my available quantity in the negative?
- Why does a product not show on an Inventory Count?
- Insufficient quantity on hand for component(s) error message
- There is not another Serial Number available to select.
- Receiving "A total of X rows cannot be loaded for reordering because: X are already pending for reorder." popup when using Create Reorders function
- Fixing an item that was received with the incorrect lot number.
- Find unposted transfers a product is linked to
- Find products with zero quantity on hand but having a remaining value
- Handling serial numbers with negative on hand quantity.
- "There are no products to be counted that match the selection" message trying to create an Inventory Count
- Why am I unable to mark a location as inactive?
- Why are products not included in the Export Product List utility?
- Changing Item Type for Product with Transactions.
- Negative quantity on hand before an Inventory Receipt transaction date
- Cannot change unit of measure because the product has inventory transactions.
- Why am I getting a message saying "Lot/Serial number "####" not found..."?
- Resolving Duplicate Products
- Troubleshooting Product Lookup Window Issues.
- Improving the Product Lookup performance.
- Where does my Alternate Product ID and Alternate Description come from during initial setup?
Purchasing
- Why am I getting a "Missing COGS account..." error when creating a PO Invoice?
- Why am I getting a warning that cost must be changed on receipt when invoicing a Purchase Order?
- Why are some items not showing on the Purchase Invoice window?
- Why do some PO Lines not appear on the Purchase Invoice?
- Why am I recieving “There were no posted transactions found…” when creating a Landed Cost session?
- Missing GL Expense Account on the Other Amounts tab when Invoicing a Purchase Order
Sales
- Class missing from Additional Info tab of Sales Order entry
- PMT-2002 error when processing a credit card with QuickBooks Payments
- Sales Tax Rate may change when invoice is created
- Why am I not able to pre-authorize/charge CC/E-Check payments?
- Why am I receiving "Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)?"
- Why is my Packing List blank?
- What do I do if I get the message "No Picklist Exists"?
- Why am I Getting Cost of Goods Sold Cannot be Calculated when Invoicing?
- The remote server returned an error: (400) Bad Request... when processing a credit card
- Why am I getting “Payment Amount must be zero if no payment type”
- What do I do if I get the "Order number is required" error when saving an order?
- Why am I experiencing skipped or missing Invoice numbers?
- How do I Resolve"Sales Class is not set up" when creating an Invoice?
- Why isn't back ordered quantity updated automatically on sales orders?
- Why is the Sales Order Locked?
- Resolving sales order error "Cannot determine Sales Class."
- Resolving "Invoice not released. Non-inventoried Cost Offset account not set." message when creating an invoice.
- Resolving “Invoice not released. Cannot determine Sales/COGS GL Account.” Error.
- Resolving “Could not get credit card authorization response” error when invoicing.
- Why is an order showing as on hold due to a customer over limit with no outstanding invoices or credits?
- Why does the payment tab on a sales order show "Payment not entered?"
- Resolving "Invoice not released. Shipping Cost Offset account not set" message when creating an invoice.
- Troubleshooting performance issues with Order Manager
- "View dropship/special order" button missing on sales order after updating to 12.2.
- Finding orders a lot or serial number is assigned to.
- A Contact ID is Required – Pop-Up in Edit Customer Window
Shipping
- Error returned from ShipStation: Invalid shipTo address, Acctivate Order Number: {OrderNumber}
- Set a Default Payment Method for ShipStation Order Import
- Error returned from ShipStation: Invalid carrierCode, Acctivate Order Number: {OrderNumber}
- "Unable to locate sales order lines for this shipment" when opening a shipment
- Why is my Endicia Post-Back Package not Coming into Acctivate?
- Resolving "Cannot Add Shipping Because Default Shipping Product is not a Charge."
- Why aren't my Tracking Numbers from Fedex or UPS appearing in Acctivate?
- What do I do if UPS Worldship isn't exporting data properly?
- Why isn't FedEx pulling order info in when I enter in the order number?
- Why am I unable to select a carrier in Package Manager?
- "Create Shipments'" is missing from the Packaging drop down menu
- Setting up Verbose logging for Shipstation.
QuickBooks Desktop
- Resolving "Not Responding" when I run a QuickBooks sync.
- Index of QuickBooks Sync Errors
- Resolving a QuickBooks Dividing Date Sync Error.
- Enabling verbose logging for the QuickBooks SDK.
- "New customer '...' already exists in QuickBooks and was merged. Please review this customer in Acctivate before the next sync."
- Resolving the Message "QuickBooks...is already running" while Syncing when QuickBooks is Open
- Resolving an "unexpected error" during a QuickBooks sync
- Resolving "The name _____ of the list element is already in use" sync error.
- Resolving a "Transaction not in balance" error in the sync.
- Resolving closing date sync errors
- Resolving Invalid Address sync errors.
- Resolving Duplicate Vendor Sync Errors.
- Resolving a "Query timeout expired" error during the vendor sync.
- Troubleshooting Sync Warnings "Invoice...has changed" in QuickBooks Desktop
- Resolving 'Could Not Find Link' Sync Error.
- Resolving a "Transaction could not be locked. It is in use by another user." Sync Error.
- Resolving the sync error: "Current QuickBooks user account does not have access to synchronize..."
- Resolving the "Error Occurred while creating the product class" sync error.
- Resolving the "Only one A/R or A/P account...." sync error.
- Resolving the "Error while creating bill" sync error.
- Resolving the "Provided edit sequence is out of date" sync error.
- Resolving duplicate invoices or credit memos in QuickBooks or Acctivate.
- Resolving the QuickBooks sync asking for Admin login.
- Resolving the "Invalid reference to a QuickBooks account" sync error.
- Resolving an "Employee cannot be deleted..." sync error.
- Resolving the "Internal error when processing the request" error mean?
- Resolving the “QuickBooks error message: Invalid argument. The specified record does not exist in the list.” Sync Error
- Resolving the "Invalid Reference To QuickBooks Item ... In The Invoice Line" when I Sync?
- Resolving Sync Errors After Deleting a Tax Category in QuickBooks.
- Resolving "Transaction Split Lines to Accounts Receivable Must Include a Customer on That Split Line." sync error.
- Resolving a missing journal entry in Quickbooks.
- Resolving customers getting recreated after merging in QuickBooks.
- Resolving duplicate payments showing up in QuickBooks or Acctivate.
- What do I do if I cannot Sync to QuickBooks if it's Closed but the Integrated Application Certificate is Set?
- Resolving “Missing Account” Journal sync error.
- Resolving "The invoice uses tax inclusive prices, but the 'Allow tax inclusive (gross) prices and costs to be entered' QuickBooks preference is not enabled" sync error.
- Resolving 'Could not determine which sales account to use... for tax rounding discrepancies. Please create in QuickBooks an Other Charge Item named “Tax Discrepancy” ' Sync Errors
- Resolving the 'Please create in QuickBooks an Other Charge Item named "Purchase Tax Discrepancy", then synchronize again.' Sync Error.
- Why aren't all customers syncing over to QuickBooks?
- Resolving an invalid certificate error when attempting a sync to QuickBooks.
- Invoice Sync Error: "Error: could not load string. Check status."
- "Error while connecting to QuickBooks Could not create QBFC Session Manager" when syncing
- Missing Invoice: Invoices Not Syncing from Acctivate to QuickBooks
- Resolving Product Class Sync Error: “Cannot use SalesOrPurchaseMod aggregate when the item is reimbursable”?
QuickBooks Online
- Index of QuickBooks Online Sync Errors
- Acctivate is no longer connected to QuickBooks Online
- "Could not find CreditMemo with ID" error when voiding a credit memo invoice
- Why are expenses on Vendor Bills being marked billable in QuickBooks?
- Troubleshooting Sync Warnings "Invoice...has changed" in QuickBooks Online
- Why does updating an invoice in Acctivate fail with a closed period error from QuickBooks Online?
- Error: The account period has closed and the account books cannot be updated through the QBO Services API
- Resolving Invalid Email Address Sync Errors: Error Email Address does not conform to the syntax rules of RFC 822
- Resolving the QuickBooks Online sync error "Do you also want to update existing sales transactions to use the new sales account?"
- QuickBooks Online Sync Error "BadRequest. Details: Duplicate Document Number Error : You must specify a different number. This number has already been used."
- Resolving Sync Error 'Element contains invalid characters'
- Duplicate Journal Matching in QuickBooks Online companies
- Resolving QuickBooks Online sync errors due to a Journal Number already being used.
- "You can only use one foreign currency per transaction." error when syncing with QuickBooks online.
Mobile WMS
- "Could not find product" error on Acctivate Mobile.
- How do I fix the "ACCTivatePath not set" error for Acctivate Mobile?
- "Access to the path....is Denied" is received whenever browsing to the Acctivate mobile webpage
- SSL Certification error with Acctivate Mobile WMS
- Why can't Acctivate Mobile WMS connect to the server?
- How do I Troubleshoot Error 500.19?
- Why is http://ServerName/ACCTHandheld defaulting to a Bing Search?
- Why am I getting "There was no endpoint listening at..." when printing from Mobile Device?
- How do I resolve "Generic Failure" error when trying to configure mobile printers
- Why is my new company not showing up on Acctivate Mobile?
- Resolving “HTTP 404.17 – Not Found”
- What to do if localhost/accthandheld is blank
- Why Do I Receive a Timeout Error When Attempting to Print Documents From Acctivate Mobile?
- HTTP Error 404.3 - Not Found error received loading Mobile webservice
- Why am I receiving an "Unable to locate required IIS components" error when installing Acctivate mobile?
- Troubleshooting Mobile Printing.
- Acctivate Mobile webservice returns an error stating Acct.ini does not exist
- Why am I getting an "ERR_NAME_NOT_RESOLVED"/"Name Resolution Failure" on Acctivate mobile for Android?
- "The network name cannot be found." when opening Acctivate Mobile
- 'Access to the path "\\SERVER\Acctivate\Data\_AcctQ.ini" is denied' when opening Acctivate Mobile
- "Could not write to file..." error during Windows Mobile device installation of Acctivate
- Internet Information Services (IIS) Manager: The process cannot access the file because it is being used by another process.
- Resolving the error "Could not load company data" when trying to access mobile.
- Testing barcodes for use in Acctivate Mobile.
- How can I fix an incorrect web service URL in the "Setup Mobile Device" menu?
Web Store Integration
- Why is Tax Not Coming in from the Web Store?
- Resolving "Unknown payment method..." on a web store import.
- My Webstore Has Different Fulfillment Channels, Xpaths And Other Common Webstore Issues
- Skipping web order number in the webstore import
- Resolving Webstore sync error: Webservice returned zero length data
- Resolving the "Access Denied" error when running the Magento webstore sync.
- Resolving the BigCommerce Shipment Export “Items” error.
- Resolving the Magento web store Shipment export error.
- Troubleshooting Web Store Sync Error “The underlying connection was closed: An unexpected error occurred on a send.”?
- Shopify returned exception: An item cannot be active at more than one location if one of them is a fulfillment service location.
- Disabling Business Alert warnings for web store.
EDI
- Why Can't I Find my EDI 850 Orders in the Process EDI Window?
- Why is Acctivate not creating the Advance Ship Notice - 856?
- Why is the FTP EDI Folder Not Importing in Transactions?
- What does the message "The given path's format is not supported" mean for my FTP EDI folder?
- "Cannot set workflow status to Shipped (S) due to the current order status of Completed (C)" when importing an EDI Shipment (945)
- Why am I receiving duplicate EDI 810 lines?
Reports
- Why is Acctivate crashing when printing sales order forms?
- Nothing prints after I click the print icon in the Enter Assemblies or Enter Transfers window
- How do I keep from having the bookmarks sidebar open when I open a pdf file in Adobe Acrobat?
- "Unable to open a connection to the database to run the report." error when trying to run a report
- Why are graphs not appearing on Dashboard Reports?
- Why is my report printing random characters?
- What if Report headers are truncated when exporting to Excel?
- Why am I getting "The page size was not large enough" for reports?
- Why am I Prompted for a Password when I Preview a Custom Report in Acctivate?
- Why am I receiving the error from Crystal Reports: "Too many items have been given to this array"?
- Resolving a Custom Reports Error or Binding Error for CYMA?
- Resolving Page Size Issues on Reports
- Resolving error "No reports defined for document type 'Business Activity Form'."
- "Could not load file or assembly CrystalDecisions.CrystalReports.Engine" or "The type initializer for Crystal..." exceptions when running reports.
- Resolving a "Could not load file or assembly. Access is denied" exception
- Resolving "Invalid TLV Error" when Running Custom Reports.
- Error running report. Can't find u25total.dll file received when attempting to run a custom report.
- Configure Acctivate to use an older version of Crystal Reports Runtime Engine
- Why isn't Crystal Reports Locating All Database Views or New Fields?
- Crystal Reports error "Page Header plus Page Footer is too large for the page"
- Resolving Long Report Preview Loading Times.
- How do I Enable Verbose Logging for Printer Issues?
- Redirect Printer is not appearing as a device on Remote Desktop Server
- Why are my barcodes printing text?
- How to resolve reports printing cut off?
- Why am I getting "printer - error" when printing from Acctivate?
Database
- What if I cannot find a Created ODBC Connection?
- CREATE DATABASE permission denied in database 'master' during create company process
- Why does the SQL service not restart after rebooting even when set to automatically restart?
- Resolving error 'Restore failed for Server 'servername\instancename'.
- Resolving Error Running Database Update: "Create Failed for Index..."?
- What do I do if I get a "Could not allocate space" error when posting transactions?
- Resolving a "Backup Failed..." Sector Size Error.
- Why am I getting "Failed to connect to server {ServerComputerName}\{SQLServerInstance}" after restarting server?
- Resolving (80040CA9) error when backing up the Database.
- What are Common Causes for “Could Not Connect to SQL Server”?
- Why can't I create a new or test company in my RightNetworks environment?
- Why is My Database "Read-Only" After Moving to a New Driver Location?
- Resolving the message "This Backup File Contains 10 Backup Sets"
- Resolving the error: "Not enough storage is available to process this command"?
- Resolving "You must log in as an active user with SysAdmin permissions to upgrade the database."
- SQL Server user account locked out
- Troubleshooting performance problems.
- Reducing the size of a Database Transaction Log file.
- Accessing SQL Server Configuration Manager if it's not on the Computer.
- Resolving "The backup directory was not found on the server" when backing up Acctivate
Imports
- Why is the Inventory section missing when using the Import Data Utility?
- Why am I getting a "Product Class: Product Class is ambiguous" error?
- "Date must be formatted in the system's short date/time format" during an import
- Troubleshooting various Import data tool issues
- Why am I getting "file could not be loaded" when I import sales orders?
- Why am I getting "Cannot Open Spreadsheet" Error When Attempting to Import data from an Excel File?
- Why am I Getting "More than One Record Returns and Recordset was Not Opened in Batch Mode" on the Product Import?
- Resolving "Default Tax Code has not been set" message importing sales orders.
- "Too many field defined." when importing a spreadsheet
- "Check that the mapping for this import matches with the field names in the import file." during a sales order import.
- Provider cannot be found. It may not be properly installed. Error 3706 : 0xE7A
- Preventing Excel from removing leading zeros in product id or upc.
- Resolving the 25 email limitation when using GoDaddy for sending email.
- Resolving "Failure sending mail" error when sending email from Acctivate using SMTP.
- Resolving "The SMTP server requires a secure connection" Email Error.
- "This message cannot be sent because Acctivate's email settings have not been configured."
- Resolving Http 400 "Token has been expired or revoked" error when emailing through Acctivate
- Error sending message: Error sending message. MS365 returned status 403...
- Troubleshooting 'Error sending message. MS365 returned status 404: Resource could not be discovered.'
- Creating App Passwords for Microsoft 365 Email with Multi-Factor Authentication (MFA) enabled
- Locating temporary file location for email attachments.
Integrations
- Troubleshooting SmartVault File Attachment Issues
- "Could not send order to the shipping workstation" when sending an order to ShipStation.
- How to resolve Http status returned from ShipStation: Payment Required (402)
- Why did I Receive "Transactions of this market type cannot be processed on this system"?
- Common Errors Returned by Avalara.
- Why isn't CYMA opening from within Acctivate?
- Why am I Unable to Connect My Avalara Account with Acctivate?
- Resolving "Sales Tax Entity/Use Code is not set..." when saving a sales order with AvaTax.
- Error returned from ShipStation: Object reference not set to an instance of an object.
- SmartVault integration issues
- Unable to retrieve list of attachments from Microsoft 365: Could not refresh OneDrive access token
- Deleting a file stored in OneDrive