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Knowledge Base
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Getting Help
Installation
Acctivate Desktop
Acctivate mobile
SQL Server
Updating- Acctivate Desktop
Learn
Business Activities
Business Alerts
Customer
Database
Webstore
EDI
Inventory
Mobile
Order Manager
Product
Purchasing
Reporting
Sales
Sales Tax
Synchronization
Startup
Shipping
Email
Picking
Server
Export
SQL Server
General
User Interface
Configuration
Setup
Configuration
EDI
Email
Imports
Inventory
Mobile
Reporting
Shipping
SQL
Webstore
Troubleshoot
Configuration
Database
EDI
Email
General
Imports
Installation
Integrations
Mobile
Performance
Printing
Product
Purchasing
Reports
Sales
Shipping
Startup
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Webstore
Support
Specs
Barcodes
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General
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How do I?
Assembly
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General
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Integrations
Inventory
Payments
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Troubleshoot
Getting a strange error and need to know how to fix it? Check here!
Configuration
How can I fix an incorrect web service URL in the "Setup Mobile Device" menu?
Why do I receive a message when marking a location inactive in configuration manager?
Why am I receiving a 'No numbers left' Exception?
Receiving error when invoicing "Illegal format for Item GL Group..."
Database
What if I cannot find a Created ODBC Connection?
Why does the SQL service not restart after rebooting even when set to automatically restart?
How do I work around 'Restore failed for Server 'servername\instancename'.
How do I resolve Error Running Database Update: "Create Failed for Index..."?
What do I do if I get a "Could not allocate space" error when posting transactions?
How do I resolve a "Backup Failed..." Sector Size Error?
Why am I getting "Failed to connect to server {ServerComputerName}\{SQLServerInstance}" after restarting server?
How to fix "Unexpected error from external database driver (1)." Importing from Excel
How do I resolve (80040CA9) error when backing up the Database?
What are Common Causes for “Could Not Connect to SQL Server”?
Why can't I create a new or test company in my RightNetworks environment?
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EDI
What does the message "The given path's format is not supported" mean for my FTP EDI folder?
Why Can't I Find my EDI 850 Orders in the Process EDI Window?
Why is Acctivate not creating the Advance Ship Notice - 856?
Why is the FTP EDI Folder Not Importing in Transactions?
Email
How do I resolve "Outlook Cannot log on." Error message when sending emails from Acctivate?
How do I resolve the 25 email limitation when using GoDaddy for sending email
Why am I unable to Drag and Drop Email?
How do I resolve "Failure sending mail" error when sending email from Acctivate using SMTP?
How do I resolve "Error resolving name (email@email.com) for MAPI message(Not supported)?"
How do I resolve the "Updating Microsoft Excel Connectivity" message?
How do I Fix the "The SMTP server requires a secure connection" Email Error?
Why Do Emails Sent From Acctivate Not Appear In Outlook?
Resolving "Login failed" message received when sending email.
Resolving Microsoft Outlook prompt to send email.
Why am I getting a blank warning box when emailing from Acctivate?
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General
Why will Acctivate will not maximize?
How can I fix Acctivate being blurry or text being small on certain monitors?
How to troubleshoot an "Either BOF or EOF is True..." error
Why is Acctivate displaying in Foreign Characters?
Why am I unable to scroll using mouse wheel in Acctivate on Windows 10/ Windows 11?
How to fix “Component '…' or one of its dependencies not correctly registered: a file is missing or invalid” received in Acctivate log
Why do I get an "Out of Memory" error when opening multiple windows in Acctivate?
How do I resolve "Linked item is not in the database..." message when creating a new note?
How do I resolve “External component has thrown an exception” error?
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Imports
Why am I getting "Cannot Open Spreadsheet" Error When Attempting to Import data from an Excel File?
Why am I getting "file could not be loaded" when I import sales orders?
Troubleshooting various Import data tool issues
How do I resolve "Default Tax Code has not been set" message importing sales orders?
Why am I Getting "More than One Record Returns and Recordset was Not Opened in Batch Mode" on the Product Import?
Why is the Inventory section missing when using the Import Data Utility?
Why am I getting a "Product Class: Product Class is ambiguous" error?
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Installation
How do I fix Windows installer coordinator hanging when trying to install or update Acctivate?
Resolving error code 84C40034 when installing or updating Acctivate.
What do I do if I receive an installation error code that isn't documented in the knowledge base?
Resolving error code 84BE0BC2 when installing Acctivate on a new server.
Resolving "Run-time error '-2146232799 (80131621)': Could not create Acctivate business logic object: New ACCTivateApp.ComInterop Automation error when installing or updating Acctivate.
Resolving error code 80070005 when installing or updating Acctivate.
Resolving error code 80070643 when installing or updating Acctivate.
Resolving "CYMAX.OCX" is not properly registered when opening the CYMA version of Acctivate.
How do I get past "The previous installation has not completed yet" message when installing Acctivate?
How do I troubleshoot Internet Explorer 6.0 SP1 Error Received During Install?
How do I resolve " Cannot initialize the data source object of OLE DB provider "MSDASQL" for linked server ..." error
How do I Troubleshoot "An Error has Occurred While Running the Setup" on Acctivate Workstation Installer?
How do I fix "Run Time Error: 50003"?
How do I fix error "OBJ_STATUS_DISKSPACE_SPACE was not found" ?
How do I fix the "file is missing or our of date" error when logging into Acctivate?
Microsoft .NET 4.5 installation returned exit code 5100
How to Fix the “Acctivate could not install all the required updates. Error 1935” Error After Updating
Why Am I Getting The "Run-Time error – 2147024843 (80070035)" Error After Changing the Name of the Server
Resolving the Error "The user name or password is incorrect" when trying to login to a workstation.
How do I troubleshoot McAfee realtime virus error -5006?
How do I troubleshoot "Could not install Microsoft .NET 3.5 (Error 1)"?
Why can't I run the Acctivate installation file after downloading it?
Resolving the permission denied error when upgrading the database.
Microsoft Visual C++ Runtime Library error in Acctivate
Receiving Windows Error "code -5006 : 0x800700b7" attempting Acctivate New Install
How to use Computer Management to bypass the database update warning message when users are logged into Acctivate on inaccessible workstations.
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Integrations
Troubleshooting SmartVault File Attachment Issues
Why did I Receive "Transactions of this market type cannot be processed on this system"?
What are Common Errors Returned by Avalara?
Stop Excel from Changing Numbers to Dates or Scientific Notations
Why isn't CYMA opening from within Acctivate?
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Mobile
"Could not write to file..." error during Windows Mobile device installation of Acctivate
'Access to the path "\\SERVER\Acctivate\Data\_AcctQ.ini" is denied' when opening Acctivate Mobile
"The network name cannot be found." when opening Acctivate Mobile
Why am I getting an "ERR_NAME_NOT_RESOLVED" page when I try and navigate to the webservice URL on my Android device?
"Could not find product" error on Acctivate Mobile.
‘Server error in /Accthandheld Application…’ may be received when updating/installing mobile
How do I fix the "ACCTivatePath not set" error for Acctivate Mobile?
"Access to the path....is Denied" is received whenever browsing to the Acctivate mobile webpage
SSL Certification error with Acctivate Mobile WMS
Why can't Acctivate Mobile WMS connect to the server?
How do I Troubleshoot Error 500.19?
Why is http://ServerName/ACCTHandheld defaulting to a Bing Search?
Why am I getting "There was no endpoint listening at..." when printing from Mobile Device?
How do I resolve "Generic Failure" error when trying to configure mobile printers
Why is my new company not showing up on Acctivate Mobile?
“HTTP 404.17 – Not Found” after updating Acctivate mobile to 10.1.0
What to do if localhost/accthandheld is blank
Why Do I Receive a Timeout Error When Attempting to Print Documents From Acctivate Mobile?
HTTP Error 404.3 - Not Found error received loading Mobile webservice
Why am I receiving an "Unable to locate required IIS components" error when installing Acctivate mobile?
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Performance
How do I troubleshoot performance problems?
What do I do if Acctivate crashes on computers running TeamViewer?
How do I Resolve Long Report Preview Loading Time?
Anti-Virus realtime scanning causes performance issues
How do I Troubleshoot Product Lookup Window Issues?
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Printing
Why am I getting "printer - error" when printing from Acctivate?
How to resolve reports printing cut off?
How do I Enable Verbose Logging for Printer Issues?
Barcode Prints Incorrectly from Hosted Environment
How do we resolve label printer issues in Windows 7?
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Product
How do I fix a posted Assembly with wrong quantity?
Cannot change unit of measure because the product has inventory transactions.
Could not post Inventory Transaction: One or more locations are missing on the detail line.
Cannot Change The Cost Method For A Product
Purchasing
Why am I recieving “There were no posted transactions found…” when creating a Landed Cost session?
Why am I getting a "Missing COGS account..." error when creatin a PO Invoice?
Why am I getting a warning that cost must be changed on receipt when invoicing a Purchase Order?
Reports
How to Uninstall and Reinstall the Crystal Reports .NET Runtime Engine
Why isn't Crystal Reports Locating All Database Views or New Fields?
Why is my text corrupted when exporting a report as PDF?
How do I fix Invalid TLV Error Running Custom Report?
Why is Acctivate crashing when printing sales order forms?
Why are graphs not appearing on Dashboard Reports?
Why is my report printing random characters?
What if Report headers are truncated when exporting to Excel?
Why am I getting "The page size was not large enough" for reports?
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Sales
How to Troubleshoot 'Credit Card Number is Required' message received when invoicing?
How do I fix [task] has reached it upper limit error?
Why am I receiving "Invoice not released. Order has scheduled kits with components not stocked in the selected warehouse(s)?"
Why is my Packing List blank?
What do I do if I get the message "No Picklist Exists"?
Why am I Getting Cost of Goods Sold Cannot be Calculated when Invoicing?
The remote server returned an error: (400) Bad Request... when processing a credit card
Why am I getting “Payment Amount must be zero if no payment type”
What do I do if I get the "Order number is required" error when saving an order?
Why am I getting the message “Only one sales order may be opened from the Product Detail…”
Troubleshooting Positive Credit Memo Sync Error
Why am I experiencing skipped or missing Invoice numbers?
How do I Resolve"Sales Class is not set up" when creating an Invoice?
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Shipping
Error returned from ShipStation: Invalid shipTo address, Acctivate Order Number: {OrderNumber}
Error returned from ShipStation: Invalid carrierCode, Acctivate Order Number: {OrderNumber}
"Unable to locate sales order lines for this shipment" when opening a shipment
Why is my Endicia Post-Back Package not Coming into Acctivate?
How do I Resolve "Cannot Add Shipping Because Default Shipping Product is not a Charge"?
Why aren't my Tracking Numbers from Fedex or UPS appearing in Acctivate?
What do I do if UPS Worldship isn't exporting data properly?
Why aren't Acctivate fields appearing in FedEx Ship Manager?
Why am I unable to select a carrier in Package Manager?
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Startup
Why am I receiving "Trial expired" on my Workstations when launching Acctivate?
Why am I receiving "Could not connect to SQL" the first time I try and launch Acctivate?
How do I resolve the error "Execute with results failed for Database ‘Acctivate?'"
What to do if I can't access my Acctivate user account?
Resolving "Acctivate is already running."
Could Not Load File or Assembly ‘CrystalDecisions.CrystalReports.Engine'… The system cannot find the file specified"
How do I resolve "An error occurred in the Microsoft .NET Framework..." exception received starting Acctivate on Windows Server 2008
How do I resolve run-time error "The network path was not found."
Troubleshooting "Acctivate was not able to install required updates" when Shared Management Objects is out of date
How to resolve the "Cannot connect to server..." error when opening Acctivate.
How do I Resolve being Unable to connect to Evaluation Environment?
Why am I getting the error "The network name cannot be found"?
Why do I get a "Updating Barcode Font" pop up whenever I start Acctivate?
How do I resolve the "UFL 'u2lgl' that implements.." error?
Why do I get a "Update Crystal Reports XI R2 Viewer" pop up when starting Acctivate?
How Do I Resolve “Unable to login to database server” when starting Acctivate?
How do I Fix a "Side-by-Side" Error in Acctivate?
“Cannot Open Databases for Company…” on CYMA workstation
How do I Fix the "Acctivate Data Source Not Found" Error?
How Do I Resolve “Unable to login to database server” on Workstations?
How Do I Restart Microsoft SQL Server?
What do I do if I am unable to start Acctivate?
What Does “Operating System error system may not find the file specified e:\sql10_main_t….” when Attempting to Start the SQL Server Service Mean?
How do I fix the "Login failed for user 'sa'..." error?
How do I disable the prompt to "Run as Administrator" that appears when running Acctivate?
Why am I getting an "Unable to load database components" error on workstations?
How do I fix the "Barcode Fonts not found" error?
How do I resolve the "Connection to the server was lost" Error?
How do I fix CYMA error "Could not find server '(server)' in sys.servers..."?
What Do I Do if Workstations Are Not Able to Connect to the Database?
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Synchronization
Resolving an unexpected error during a sync
Index of Quickbooks Sync Errors
Why am I Getting the Message "QuickBooks...is already running" while Syncing when QuickBooks is Open?
How do I fix the "The name _____ of the list element is already in use" sync error?
How do I fix a "Transaction not in balance" error in the sync?
Resolving closing date sync errors
How do I resolve Invalid Address sync errors?
How to resolve "The invoice uses tax inclusive prices, but the 'Allow tax inclusive (gross) prices and costs to be entered' QuickBooks preference is not enabled" sync error?
Why is Acctivate "Not Responding" when I run a QuickBooks sync?
How do I Resolve "Cannot insert duplicate key row in object 'dbo.tbGLAccount'" for Intacct?
Why am I getting a "Query timeout expired" error during the vendor sync?
How do I resolve UTFDataFormatException error received during Synchronization?
How do I resolve Quickbooks Dividing Date Synchronization Error?
Troubleshooting Duplicate Vendor Synchronization Errors
How do I Troubleshoot Sync Warning "Invoice Amount Has Changed"?
Troubleshooting 'Could Not Find Link' Sync Error
"Transaction could not be locked. It is in use by another user." Synchronization Error
How do I resolve the sync error: "Current QuickBooks user account does not have access to synchronize..."?
How do I resolve the "Error Occurred while creating the product class" sync error?
How do I fix parsing sync errors?
How do I fix the "Only one A/R or A/P account...." sync error?
How do I resolve the "Error while creating bill" sync error?
How do I resolve the "Provided edit sequence is out of date" sync error?
How do I remove duplicate invoices in QuickBooks or Acctivate?
Why is my sync slow after updating QuickBooks?
How do I resolve the "An exception occured! Type: UTF Data Format Exception..." sync error?
What does the "Internal error when processing the request" error mean?
How do I resolve the "Invalid reference to a QuickBooks account" sync error?
Why does is the QuickBooks sync asking for Admin login?
How do I fix an "Employee cannot be deleted..." sync error?
How to Fix the “ReceivePaymentAdd CustomerRef: required field is missing” Sync Error
How to Resolve the “QuickBooks error message: Invalid argument. The specified record does not exist in the list.” Sync Error
Why Am I Getting An "Invalid Reference To QuickBooks Item ... In The Invoice Line" when I Sync?
Why Am I Getting QuickBooks Sync Errors After Deleting a Tax Category in QuickBooks?
Why Am I Receiving the Error "There Was a Problem Sending Your Error Report" When Trying to Sync to QuickBooks?
Why Am I Receiving the QuickBooks Sync Error: "Transaction Split Lines to Accounts Receivable Must Include a Customer on That Split Line."?
How do I resolve a missing journal entry in Quickbooks?
Balancing the Acctivate Inventory Valuation and the QuickBooks Inventory Asset Account
Why are customers getting recreated after merging them in QuickBooks?
Why are there duplicate payments showing up in QuickBooks or Acctivate?
What do I do if I cannot Sync to QuickBooks if it's Closed but the Integrated Application Certificate is Set?
How do I troublshoot “Missing Account” Journal synchronization error?
'Could not determine which sales account to use... for tax rounding discrepancies. Please create in QuickBooks an Other Charge Item named “Tax Discrepancy” ' Sync Errors
Why did credit card information get removed in QuickBooks?
'Please create in QuickBooks an Other Charge Item named "Purchase Tax Discrepancy", then synchronize again.' Sync Error
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Webstore
How to Troubleshoot Amazon Shipment Information not Updating with the WebStore Sync and no Error is Received.
How do I troubleshoot Web Store Sync Error “The underlying connection was closed: An unexpected error occurred on a send.”?
Magento web store Shipment export error
How do I fix the "Access Denied" error when running the Magento webstore sync?
BigCommerce Shipment Export “Items” error
Webstore sync error: Webservice returned zero length data
Why is Tax Not Coming in from the Web Store?
How to fix "Unknown payment method..." on a web store import?
My Webstore Has Different Fulfillment Channels, Xpaths And Other Common Webstore Issues
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